Service Delivery Manager — IT Infrastructure ServicesTECEZE • India
Service Delivery Manager — IT Infrastructure Services
TECEZE • India
14 hours ago
Job descriptionGovern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s. Ensure SLA / OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor / backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA / RFO, automation opportunities). Maintain account / tower-level P&L with a weekly cadence : Revenue recognition (T&M vs Fixed), timesheet hygiene, milestones. COGS : staffing, cloud credits / consumption, licenses, partner costs. Variance analysis vs budget; forecast next 4–8 weeks. Billing & AR : invoice schedule, DSO, PO / budget burn, change orders. Margin protection : scope control, rate-card adherence, vendor rebates, cost optimization. Publish Friday P&L Snapshot with actions and owners; track to closure. Run Daily Ops huddles , Weekly Service Reviews , Monthly / Quarterly Business Reviews (MBR / QBR) . Maintain stakeholder maps (customer, vendors, internal towers), escalation paths, and comms plans. Present service health, risks, and improvement plans with clear business outcomes. Hire, onboard, coach; assign workloads; set goals / KPIs. Establish a performance rhythm (1 : 1s, feedback, training on ITIL, tools, financial literacy). Create, publish, and maintain SOPs and tower runbooks ; enforce version control and audit trails. Ensure CMDB / asset hygiene; align with ISO 27001 controls and customer policies. Daily Ops Dashboard : open tickets by priority / age, SLA risks, overnight P1 / P2s summary, changes scheduled today, capacity roster, vendor blockers. Major Incident Update (as needed) : impact, workaround, ETA, next comms time. Weekly P&L Snapshot (per account / tower) : Revenue recognized | Invoiced | Unbilled | AR / DSO | COGS | Gross Margin % | Variance vs Plan | Forecast (4–8 wks) . Actions to correct slippage (owner / date). Service Review Pack : SLA / OLA heatmap, ticket trends, top 5 repeat issues, change success rate, patch / backlog status, risks & mitigations, customer sentiment / CSAT. MBR Deck : KPI trends (3–6 months), RCA status, automation / savings realized, DR / backup posture, security exceptions, roadmap & resource plan, financial roll-up vs budget , 60-day forecast, improvement OKRs.
Service Delivery Manager — IT Infrastructure Services
(Network
- Cloud
- Server
- Storage
- Telephony
- Staffing
- Digital Workplace)
Function : Service Delivery
Reports to : Head of Service Delivery / Operations Director
Seniority : Hands-on Manager (player–coach)
Team : Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks
Location : India
Travel : Role Summary
Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs / runbooks, and drive measurable improvements in SLAs, CSAT, and margin.
Key Responsibilities
1) Service Delivery & Operations (ITIL)
2) Financials — Weekly P&L Ownership
3) Customer Governance & Stakeholder Management
4) Team Leadership (2–5 Coordinators)
5) SOPs, Runbooks & Compliance
Reporting Cadence & Templates
Daily (by 10 : 00)
Weekly (every Friday EOD)
Monthly (MBR, by 3rd business day)
#teceze #itservices
Create a job alert for this search
Service Delivery Manager • India
Related jobs
)
)
Manager IT Infrastructure & End-User Services
Verdantas • India
Join Verdantas – A Top #ENR 81 Firm!.We are seeking a highly skilled and strategic manager of IT infrastructure & end-user services to lead and oversee our critical technology service pillars.This ...Show more
Last updated: 14 hours ago • Promoted • New!
Cyber security Service Delivery Manager
Taniya HR services • Nagpur, IN
Job Title : Service Delivery Manager – Cybersecurity .Company – Prime Infoserv Pvt Ltd .At Prime Infoserv, we are not just an IT services provider—we are a trusted Cyber Advisory .Managed Security ...Show more
Last updated: 8 hours ago • Promoted • New!
Service Delivery Manager
WeAgile Software Solutions Pvt. Ltd. • India
We are a leading technology firm that integrates strategy, design and software engineering to enable enterprises and technology disruptors across the globe to thrive as modern digital businesses.On...Show more
Last updated: 14 hours ago • Promoted • New!
Service Delivery Project Manager
Inspirisys Solutions Limited (a CAC Holdings Group Company) • India
A Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery.
This role involves managing projects, coord...Show more
Last updated: 14 hours ago • Promoted • New!
Service Delivery Manager
ValueMomentum • India
Service Delivery Manager – Application Managed Services.Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMS.IT experience, with at least 5+ years managing AMS or Managed Services engagemen...Show more
Last updated: 14 hours ago • Promoted • New!
Service Delivery Manager
3Columns • Republic Of India, IN
Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services.
Solutions include Managed Sec...Show more
Last updated: 30+ days ago • Promoted
Service Delivery Manager
Publicis Sapient • India
We are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team.
As the leader in production operation teams, you will build, drive and ...Show more
Last updated: 14 hours ago • Promoted • New!
ITSM Freshservice
Zensar Technologies • Nagpur, IN
Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show more
Last updated: 2 days ago • Promoted
Service Delivery Manager
Marsh McLennan • India
They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes.
The purpose is to drive continuous improvement, ensuring...Show more
Last updated: 14 hours ago • Promoted • New!
IT Service Management
ISG (Information Services Group) • India
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 11 days ago • Promoted
Service Delivery Manager (SOC Service)
3Columns • India, India
Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services.
Solutions include Managed Sec...Show more
Last updated: 30+ days ago • Promoted
Senior Service Delivery Manager
3i Infotech Ltd. • Chennai, Republic Of India, IN
A Service Delivery Manager for Infrastructure is responsible for ensuring the efficient, reliable, and secure operation of an organization's core IT infrastructure and services.The role combines st...Show more
Last updated: 5 days ago • Promoted
Manager It Infrastructure & End-User Services
Verdantas • Pune, Republic Of India, IN
Join Verdantas – A Top #ENR 81 Firm!.We are seeking a highly skilled and strategic manager of IT infrastructure & end-user services to lead and oversee our critical technology service pillars.This ...Show more
Last updated: 5 days ago • Promoted
Service Delivery Manager — It Infrastructure Services
TECEZE • Cochin, Republic Of India, IN
Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show more
Last updated: 13 days ago • Promoted
IT Service Delivery Manager
HGS • India
Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Create and enforce service delivery standards and processes.
Manage incidents to minimise dow...Show more
Last updated: 14 hours ago • Promoted • New!
Service Delivery Manager
NIIT Limited • India
Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts.
Act as the primary point of contact for clients regarding ...Show more
Last updated: 14 hours ago • Promoted • New!
Technical Delivery Manager( Infra)
Movate • Chennai, Republic Of India, IN
The Technical Delivery Manager (TDM) is responsible for leading end-to-end delivery governance across all operations (Run) and engineering (Build) tracks, ensuring seamless execution of Newport Hea...Show more
Last updated: 11 days ago • Promoted
Siam It Service Manager
Tata Consultancy Services • Pune, Republic Of India, IN
Role : SIAM IT Service Manager.Required Technical Skill Set : Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle.Desired Compete...Show more
Last updated: 30+ days ago • Promoted