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Customer Chat & Call Support Executive
Art GharanaChennai, Republic Of India, IN1 day ago
Job descriptionDirect Walk in Interview - Us Voice process (Contract to Hire) Customer Experience Executive (US Shift) Core Duties and Responsibilities Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic queries referring to senior colleagues where appropriate. Contribute to the completion of the teams workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times. Always to undertake the duties of this role in accordance with the requirements of the company's Regulators. Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. Ensure that all work is undertaken within the quality system. Ensure that work and ethics comply with all security arrangements both physical and information. Competencies and Experience The candidate should demonstrate the following experience, skills and behaviours : Excellent communication skills;
Strong phone and verbalcommunication skills along with active listening Proven experience in a customer support role Meeting targets for accuracy, quality, volume and agreed service levels Familiarity with CRM systems and practices Basic understanding of data protection principles and knowledge in AML Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Adherence to procedures and regulations. Demonstrate willingness to contribute to team beyond own immediate tasks Eligibility Criteria Minimum 1 year experience in Customer Support Voice Experience up to 1-5 years only Relieving documents mandatory Walk in Date - 15-Oct-25 to 24-Oct-25 Time - 02 : 00 PM to 04 : 00 PM Venue Equiniti India Pvt Ltd Address : Block 10, 8th floor, DLF IT Park1 / 124, Mt Poonamalle High Road, RamapuramChennai, Tamil Nadu Note : This role is US Night shit (6 months Contractual role)
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Customer Support Executive • Chennai, Republic Of India, IN
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