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Customer Support Executive

Customer Support Executive

GramPro Business Services Pvt. Ltd.Cochin, Republic Of India, IN
23 days ago
Job description

We are hiring for leading NBFC client based in Kochi.

Skills

  • Excellent verbal communication in English,Tamil & Hindi;

strong active listening

  • Ability to multitask and manage high call volumes
  • Strong problem‑solving and decision‑making skills
  • Basic computer proficiency
  • Customer‑centric mindset

    • Key Responsibilities

    Customer Interaction

  • Make outbound calls (for inbound / outbound remittances, follow‑ups, promotions)
  • Handle inbound customer calls (product queries, transactions, general support)
  • Listen actively, diagnose needs, and offer solutions

    • Data & Record Management

  • Maintain accurate call logs and reports
  • Record customer details, interactions, resolutions
  • Update and ensure integrity of customer data

    • Sales & Conversion

  • Convert leads into sales, meeting targets

    • Product Expertise

  • Deep knowledge of product lineup, features, pricing, policies
  • Stay current on new launches, offers, and updates

    • Quality, Compliance & Escalation

  • Follow call center protocols, scripts, and quality standards
  • Track performance metrics (e.G. handle time, CSAT, adherence)
  • Participate in QA reviews
  • Escalate complex issues;

    • coordinate with other teams to resolve

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    Customer Support Executive • Cochin, Republic Of India, IN