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National Head - Branch Banking
B2NKerala, India20 days ago
Job descriptionEnsure all branches adhere to regulatory guidelines, internal policies, and compliance frameworks. Continuously enhance process efficiency and service excellence across branch operations. Monitor key operational metrics (productivity, efficiency, cost-to-income ratio, profitability). Mentor, coach, and develop senior leaders to create a strong leadership pipeline. Foster a performance-driven culture across branches. Drive employee engagement and retention through effective leadership practices. Develop and execute strategies to increase market share, CASA growth, cross-sell and fee income. Enhance customer experience by implementing best-in-class service delivery frameworks. Anticipate market trends and recommend innovative solutions for branch expansion and product Preferred : Post-Graduation (MBA / PGDM in Finance, Marketing, or related discipline). Essential : Graduation in any discipline with strong credentials in banking 20-25 years of progressive experience in Branch Banking within leading banks. Minimum 8-10 years in senior leadership roles managing large-scale retail banking operations across multiple regions. Proven expertise in retail banking sales, customer engagement, compliance, and operational governance. Strong track record in driving business growth, managing P&L, and leading large distributed teams. Strategic and analytical thinking. Strong commercial acumen and P&L management expertise. Inspirational leadership and succession planning. Deep knowledge of retail banking products, compliance, and regulatory frameworks. Excellent communication, stakeholder management, and decision-making skills
Location : Thrissur
Strategic Leadership :
- Lead the nationwide branch banking operations, ensuring alignment with organizational strategy and business objectives.
- Build and execute customer-centric marketing, sales, and engagement programs to drive growth and loyalty.
Operational Excellence & Compliance :
People Leadership & Succession Planning :
Business Growth & Customer Engagement :
Key Competencies :
(ref : iimjobs.com)
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Branch Head • Kerala, India
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