Head of OperationsGramPro Business Services Pvt. Ltd. • Thrissur, Kerala, India
Head of Operations
GramPro Business Services Pvt. Ltd. • Thrissur, Kerala, India
30+ days ago
Job descriptionIdentify process gaps and implement lean, automated, and scalable solutions. Collaborate with technology teams for digitalization of operations (e.g., paperless onboarding, workflow automation). Ensure adherence to RBI guidelines, KYC / AML norms, and internal compliance standards. Monitor operational risk metrics, implement controls, and lead remediation for audit observations. Set TAT (Turn-Around Time) benchmarks for all operational activities. Drive customer satisfaction through timely resolution of operational issues. Strong knowledge of retail liability banking products and processes. Expertise in regulatory compliance, risk controls, and audit standards. Proficiency in banking systems, core banking software, and workflow tools. Strategic planning and change management capabilities. Excellent leadership, decision-making, and stakeholder management skills. Foster a performance-driven culture with focus on accountability and innovation.
NB "Recruiting for a Scheduled commercial Bank"
JOB DESCRIPTION
Location : Thrissur
Industry : Banking
Experience Level : Experience-25 Yrs
Role – Head Operations
Role Overview
The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional customer service. This role requires strategic oversight, operational excellence, and strong leadership to drive productivity, cost efficiency, and risk control across the retail business.
Key Responsibilities
1. Operations Management
- Lead and manage all operational processes for retail liability products (CASA, term deposits, recurring deposits, NRI accounts, etc.).
- Ensure smooth account opening, servicing, and closure processes with minimal errors.
- Optimize branch and back-office operations for speed, accuracy, and cost efficiency.
2. Process Improvement & Automation
3. Compliance & Risk Management
4. Service Quality & Customer Experience
5. Team Leadership
Lead, mentor, and develop large operational teams across central and regional hubs.
Skills & Competencies
Kindly contact-8714622953
vineetha.cd@gramproindia,com
Create a job alert for this search
Head Of • Thrissur, Kerala, India
Related jobs
)
Head of PMO & Daily Operations (Immediate Start | Remote | ET Time Zone Support Required).AI, analytics, and proactive customer coverage — transforming traditional branch networks into fast-moving ...Show more
Head of Engineering
Genius • Malappuram, IN
The Vice President of Engineering will lead the technical organization behind Genius — an advanced on-chain execution and liquidity platform operating across Solana and EVM ecosystems.The role dema...Show more
Last updated: 4 days ago • Promoted
Operations Director
GramPro Business Services Pvt. Ltd. • Trichūr, Republic Of India, IN
NB "Recruiting for a Scheduled commercial Bank".Experience Level : Experience-25 Yrs.The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuri...Show more
Last updated: 21 days ago • Promoted
Head of Strategic Partnerships (MSME)
GramPro Business Services Pvt. Ltd. • Trichūr, Republic Of India, IN
NB "We are recruiting for a scheduled commercial bank".Job Title : Head - Mid and Prime Enterprises.Minimum Ticket Size : - 10 cr above.
The Head of Mid and Prime Enterprises will be a strategic leader...Show more
Last updated: 10 days ago • Promoted
Head of Recruitment - Real Estate
The Management Recruitment Group (MRG) • Palakkad, IN
They will head the hiring function on the group level and work very closely with top management.Additionally, will be a strategic partner to the leadership team, driving the people agenda to suppor...Show more
Last updated: 10 days ago • Promoted
Head of PMO & Daily Operations (Immediate Start | Remote | ET Time Zone Support Required)
Revenue Optics • Thrissur, IN
Remote
Last updated: 23 hours ago • Promoted
Head of Unit
Vaidyaratnam • Thrissur, Kerala, India
Vaidyaratnam is a trusted and respected name in Ayurvedic healthcare, with over 80 years of expertise in promoting health and wellbeing through the timeless wisdom of Ayurveda.Renowned for its comm...Show more
Last updated: 8 hours ago • Promoted • New!
Head - Mid and Prime Enterprises
GramPro Business Services Pvt. Ltd. • Thrissur, Kerala, India
NB "We are recruiting for a scheduled commercial bank".Job Title : Head - Mid and Prime Enterprises.Minimum Ticket Size : - 10 cr above.
The Head of Mid and Prime Enterprises will be a strategic leader...Show more
Last updated: 10 days ago • Promoted
Head Of Engineering
ALPHA Augmented Services • Trichūr, Republic Of India, IN
ALPHA Augmented’s engineering organization.You are accountable for the company’s.ALPHA’s technology and data strategies in line with company goals.
CI / CD, observability, security, and documentation....Show more
Last updated: 4 days ago • Promoted
Head of Engineering
ALPHA Augmented Services • thrissur, kerala, in
ALPHA Augmented’s engineering organization.You are accountable for the company’s.ALPHA’s technology and data strategies in line with company goals.
CI / CD, observability, security, and documentation....Show more
Last updated: 4 days ago • Promoted
Head Of Engineering
Genius • Pālghāt, Republic Of India, IN
The Vice President of Engineering will lead the technical organization behind Genius — an advanced on-chain execution and liquidity platform operating across Solana and EVM ecosystems.The role dema...Show more
Last updated: 4 days ago • Promoted
Head Of Ai & Iot Business Acceleration
BONbLOC • Trichūr, Republic Of India, IN
Own and accelerate one or more of BONbLOC’s high-value AI & IoT growth engines — and meticulously push them across the finish line with measurable business outcomes that are aligned with company ob...Show more
Last updated: 11 hours ago • Promoted • New!
Head of Information Technology
AI Outsourcing • Palakkad, IN
AI Outsourcing is looking for a Head of Information Technology to transform the Outsourcing / Offshore sector via the use of AI - targeting Accountants globally.
This is a full-time remote role for ...Show more
Last updated: 6 days ago • Promoted
Head of Operations
ANGLE BELEARN • Malappuram, Republic Of India, IN
Supatutor is an innovative EdTech platform dedicated to transforming aspiring educators into high-earning, confident online tutors.
We achieve this by offering an all-in-one ecosystem.The Chief Oper...Show more
Last updated: 1 day ago • Promoted
Head of Sales
Aviate • Palakkad, IN
At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show more
Last updated: 30+ days ago • Promoted
Head Thermal project
MNC • Palakkad, IN
Plan, lead, and deliver on key engineering for.Thermal equipment’s like furnaces.Development and sustenance of engineering equipments, processes and systems.
Meeting the targets around Quality, Deli...Show more
Last updated: 30+ days ago • Promoted
Operations Lead
Flock AI • Malappuram, IN
Flock is building the future of 1 : 1 personalized commerce.We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry.
Our platform creates lifelike AI-gener...Show more
Last updated: 23 hours ago • Promoted
Head Of Operations
GramPro Business Services Pvt. Ltd. • Trichūr, Republic Of India, IN
NB "Recruiting for a Scheduled commercial Bank".Experience Level : Experience-25 Yrs.The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuri...Show more
Last updated: 30+ days ago • Promoted
Director of Retail Operations
GramPro Business Services Pvt. Ltd. • Trichūr, Republic Of India, IN
NB "Recruiting for a Scheduled commercial Bank".Experience Level : Experience-25 Yrs.The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuri...Show more
Last updated: 21 days ago • Promoted