Trainee Global IT Technical Support

Konecranes is a global leader in material handling solutions trusted by industries worldwide to lift move and handle what the world needs. With over 17000 professionals across 50 countries and listed on Nasdaq Helsinki (KCR) Konecranes is the worlds leading provider of lifting equipment services and industrial cranes. Our offerings for ports and terminals are the most comprehensive in the industry.

We are ISO 14001 and ISO 45001 certified serving diverse sectors including Automotive Aerospace Metals Mining Power Oil & Gas Shipyards Waste to Energy and more.

Konecranes in India :

Established in 2007 Konecranes India has grown through strategic acquisitions and now operates a state-of-the-art manufacturing facility in Jejuri Pune capable of producing cranes over 1000 tonnes . Our Indian operations include :

• Industrial Services & Equipment
• Port Solutions
• Technology Services (Captive Business Service Centre) supporting global internal customers through :

Engineering Services

Over 500 experts work in Technology Services driving excellence across global operations.

Are you enthusiastic dynamic and ready to thrive in a 24x7 customer-centric environment  Join our Global IT Service Delivery team as Trainee Global IT Technical Support where youll play a key role in delivering technical and software distribution services across the globe.

Key Responsibilities :

Handle all IT service requests logged via the IT ticketing tool including classification approval routing assignment to L2 / L3 support and follow-up until resolution.

Evaluate severity impact and risk of incidents. Escalate to appropriate L2 / L3 teams when necessary to ensure timely resolution.

Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.

Participate in IT project activities as assigned ensuring timely execution and collaboration with relevant stakeholders.

Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.

Provide support during UAT phases to ensure smooth testing and feedback collection.

Maintain awareness of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety) standards as applicable to IT operations.

The role is based in our office in SP Infocity Hadapsar Pune.

Qualifications & Experience required to succeed in this role

Key Skills and Competencies

Qualifications :

Qualifications & Experience required to succeed in this role

Additional Information :

What We Offer :

Interested

Do you have what it takes and do you see yourself joining our community and taking a key role in our Trainee Global IT Technical Support If yes please submit your application with CV as soon as possible latest by 14.11.2025 via Apply link below.

Please contact the Global Talent Acquisition Specialist Kanchan Mahajan via (at)

Konecranes moves what matters . We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Remote Work : No

Employment Type : Full-time

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Experience : years

Vacancy : 1