Hotel Operations Manager

Role of a hotel operations manager :

It involves overseeing daily hotel activities, ensuring guest satisfaction, and managing staff and budgets across departments like front desk, housekeeping, and maintenance. Key responsibilities include managing staff, handling guest complaints, implementing and enforcing health and safety standards, and coordinating with department heads to streamline operations and achieve financial goals.

Core Responsibilities :

Oversee daily operations : Manage the day-to-day functions of all departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure smooth operation.

Ensure guest satisfaction : Maintain high standards of service, handle guest complaints and issues promptly, and implement strategies to enhance the guest experience.

Manage staff : Recruit, train, and supervise hotel staff to maintain high service standards. This includes creating work schedules and fostering a positive work environment.

Financial management : Develop and monitor budgets, manage forecasts, control expenditure, and implement strategies to maximize profitability and revenue.

Implement and enforce policies : Ensure the hotel complies with all health, safety, legal, and licensing regulations.

Develop and implement operational policies and procedures.

Coordinate with departments and vendors : Work with department heads to streamline operations and resolve issues.

Manage relationships with vendors and suppliers to ensure necessary supplies and services are maintained.

Facility maintenance : Supervise and conduct inspections of hotel facilities to ensure they are clean, well-maintained, and properly equipped.

Qualifications

• Strong Operations Management skills
• Excellent Customer Satisfaction and Customer Service skills
• Effective Communication skills
• Experience in Training and developing staff
• Ability to work on-site in Hyderabad
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
• Proven leadership and team management experience
• Strong problem-solving and decision-making abilities

Skills Required

Operations Management, Customer Service, Facility Maintenance, Financial Management