Hiring || L2 Tech Support - Kolkata

Job Description

2COMS is hiring a  Senior IT Helpdesk Executive in  Kolkata (Work From Office)  to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management.

The ideal candidate brings a minimum of  3 years of relevant experience  with currently in a L2 level role handling Incident management, IT, and Cloud services management.

The position will be responsible for L2 Incident Management, Solution Identification, Root cause analysis, SaaS product management, and issues resolution with 3rd party support coordination, IT Infrastructure support, and day-to-day technical coordination with Operations.

The role will focus on solution finding, R&D, testing, and implementing required tools as and when the organization demands.

KRAs include

• Incident Management
• Solution Implementation
• Cloud Services Management like Zoho, AWS, Cloud telephony
• Communication service channels Management
• User Management
• Asset Management
• IT Procurement and Vendor Coordination
• Organization Security and Privacy Policy Implementation

Job Location :  Kolkata (Work From Office)

Employment Type :  Full-Time

Qualification :   Any Graduate (Preferred in Technical Background)

Joining :  Immediate (Max 15-day Notice)

Key Responsibilities

Requirements

Benefits

Get UpSkilling in advance technology

ZERO cost Training program

Increase chances to work with advanced "skills on demand"

Guaranteed hike on the current pay

Better organization and long term career growth with 2COMS

PF, Medical Insurance and other perks

Requirements

2COMS is hiring a Senior IT Helpdesk Executive in Kolkata (Work From Office) to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management. The ideal candidate brings a minimum of 3 years of relevant experience with currently in a L2 level role handling Incident management, IT, and Cloud services management. The position will be responsible for L2 Incident Management, Solution Identification, Root cause analysis, SaaS product management, and issues resolution with 3rd party support coordination, IT Infrastructure support, and day-to-day technical coordination with Operations. The role will focus on solution finding, R&D, testing, and implementing required tools as and when the organization demands. KRAs include