Hiring || L2 Tech Support Kolkata

2COMS is hiring a Senior IT Helpdesk Executive in Kolkata (Work From Office) to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management.

The ideal candidate brings a minimum of 3 years of relevant experience with currently in a L2 level role handling Incident management IT and Cloud services management.

The position will be responsible for L2 Incident Management Solution Identification Root cause analysis SaaS product management and issues resolution with 3rd party support coordination IT Infrastructure support and day-to-day technical coordination with Operations.

The role will focus on solution finding R&D testing and implementing required tools as and when the organization demands.

KRAs include

Incident Management

Solution Implementation

Cloud Services Management like Zoho AWS Cloud telephony

Communication service channels Management

User Management

Asset Management

IT Procurement and Vendor Coordination

Organization Security and Privacy Policy Implementation

Job Location : Kolkata (Work From Office)

Employment Type : Full-Time

Qualification : Any Graduate (Preferred in Technical Background)

Joining : Immediate (Max 15-day Notice)

Key Responsibilities

• Monitoring and supporting day-to-day IT activities
• Handling IT Tickets and User Management
• Managing IT backups and Asset Tracking
• Coordination IT Procurement and Vendors
• Managing 3rd-party Cloud Services
• Seniority Level - Mid level
• Employment Type - Full-time
• Skills
• Root Cause Analysis
• Help Desk Support
• Cloud Services
• LAN-WAN
• Troubleshooting
• IT Operations
• Technical Support
• IT Admin

Requirements

Benefits

Get UpSkilling in advance technology

ZERO cost Training program

Increase chances to work with advanced "skills on demand"

Guaranteed hike on the current pay

Better organization and long term career growth with 2COMS

PF Medical Insurance and other perks

Required Skills :

2COMS is hiring a Senior IT Helpdesk Executive in Kolkata (Work From Office) to oversee day-to-day IT Tickets and Incident Management with Asset reporting and User Management. The ideal candidate brings a minimum of 3 years of relevant experience with currently in a L2 level role handling Incident management IT and Cloud services management. The position will be responsible for L2 Incident Management Solution Identification Root cause analysis SaaS product management and issues resolution with 3rd party support coordination IT Infrastructure support and day-to-day technical coordination with Operations. The role will focus on solution finding R&D testing and implementing required tools as and when the organization demands. KRAs include Incident Management Solution Implementation Cloud Services Management like Zoho AWS Cloud telephony Communication service channels Management User Management Asset Management IT Procurement and Vendor Coordination Organization Security and Privacy Policy Implementation Job Location : Kolkata (Work From Office) Employment Type : Full-Time Qualification : Any Graduate (Preferred in Technical Background) Joining : Immediate (Max 15-day Notice) Key Responsibilities Monitoring and supporting day-to-day IT activities Handling IT Tickets and User Management Managing IT backups and Asset Tracking Coordination IT Procurement and Vendors Managing 3rd-party Cloud Services Seniority Level - Mid level Employment Type - Full-time Skills Root Cause Analysis Help Desk Support Cloud Services LAN-WAN Troubleshooting IT Operations Technical Support IT Admin

Required Education : Any Graduate

Key Skills

Computer Science,SQL,Active Directory,VB.NET,Information Technology,Tcp / IP,OS,Information Security,Infrastructure,QA,RFP,Technical Assistance,Setup,Dns,UNIX

Experience : years

Vacancy : 1

Monthly Salary Salary : 600000 - 800000