Job Title : Technical Instructional Designer / Technical eLearning Developer
Experience : 4-8 Years
Location : Bangalore (BLR)
Work model : hybrid (3 days in office)
Role Summary
Trianz is seeking a motivated Technical Instructional Designer / eLearning Developer to design and develop high-quality learning solutions for product, engineering, partner and customer-facing teams in a fast-paced SaaS / cloud product organization. This role focuses on content creation and development execution under the guidance of senior team members, working collaboratively to deliver effective technical learning experiences. The ideal candidate will apply instructional design methodologies and learning technologies to create engaging, technical learning content that supports product adoption and skill development.
Key Responsibilities
Learning Content Development & Production
- Develop learner-centric technical content for internal teams (engineering, product management, customer success, DevOps) and external audiences (partners, developers, end-users)
- Convert business use cases, product features, APIs, SOPs, and technical documentation into clear, accessible learning modules with support from AI-assisted content creation tools
- Build interactive learning modules across multiple formats : eLearning courses, microlearning units, interactive exercises, and self-paced tutorials
- Create assessments including scenario-based evaluations, knowledge checks, and practical quizzes
AI-Assisted Content Creation
Learn and utilize AI tools (Claude, Copilot, etc.) to enhance content development and streamline production workflowsSupport implementation of AI-powered features for improved learning experiencesUse generative AI for content creation assistance and basic automation tasksContribute to AI-driven content optimization initiatives under senior guidanceTechnical Content Integration
Collaborate with product managers, engineering teams, and enablement teams to develop accurate training content aligned with product releasesDevelop product training modules, user onboarding materials, and learning resourcesCreate hands-on exercises and practical learning activitiesSupport the design of learning content for cloud platforms, APIs, and technical toolsLearning Operations Support
Support learning needs assessments and contribute to skill gap analysis projectsApply instructional design methodologies (ADDIE, SAM) with guidance from senior team membersAssist with learning analytics data collection and basic reportingParticipate in cross-functional learning projects and collaborate effectively with team membersRequired Technical Skills
Core Instructional Design Experience
4-8 years of experience in instructional design, with exposure to technical or product-focused learning environmentsAbility to break down technical concepts (APIs, software development, cloud basics) for diverse audiencesUnderstanding of learning science principles and adult learning best practiceseLearning Development Tools Proficiency
Proficiency in authoring tools : Articulate Storyline 360, Rise 360, Adobe Captivate, CamtasiaSkills in multimedia production : Adobe Creative Suite (Premiere Pro, Photoshop), Canva Pro, basic design toolsAI & Technology Integration
AI-Powered Content Development : Basic to intermediate experience with AI tools like Claude, CoPilot or similar LLMs for content creationLearning Analytics : Familiarity with learning data interpretation and basic analytics conceptsTechnical & Platform Skills
Experience with Learning Management Systems : Moodle or similar LMS platforms for content deploymentCloud platforms awareness : Basic familiarity with AWS, Azure, or Google Cloud conceptsProject Management & Collaboration
Experience working in collaborative development environments and familiarity with Agile processesCross-functional collaboration skills with technical and business teamsBasic familiarity with project tracking tools and documentation platformsPreferred Qualifications
Education & Certifications
Bachelor's degree in Instructional Design, Educational Technology, Technical Communication, or related fieldProfessional development : Pursuing or interest in CPTD, APTD, or relevant instructional design credentialsTechnical learning : Interest in cloud platform fundamentals or technical certificationsSpecialized Experience
2+ years in SaaS, technology, or product-focused environmentsTechnical audience exposure : Experience creating content for technical users or developersCustomer education interest : Interest in developing external-facing training materialsExperience in technical writing or documentationTechnical Knowledge - Good to Have
Basic familiarity with software development concepts : APIs, web applications, basic technical architectureAccessibility awareness : Understanding of inclusive design principlesVersion control basics : Familiarity with collaborative content management approachesSuccess Metrics
Content Quality & Delivery : Deliver well-designed learning modules on time with stakeholder approvalLearner Engagement : Achieve good completion rates and positive learner feedback scoresTechnical Accuracy : Create accurate content that reflects product functionalityProfessional Growth : Demonstrate continuous learning and skill development in technical instructional designWhat Makes This Role Appealing
This position offers the opportunity to develop expertise with AI tools and modern learning technologies while creating meaningful technical education content. You'll work closely with product and engineering teams, building your technical knowledge while growing your skills in instructional design. The role provides excellent opportunities for professional development within a dynamic technology environment, with clear paths for advancement and expanding your technical and learning development capabilities.
Skills Required
camtasia, Adobe Captivate, Photoshop, Google Cloud, Aws, Premiere Pro, Azure, Adobe Creative Suite