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WFO Technical Support Engineer (Verint / NICE / Calabrio)
ConfidentialHyderabad / Secunderabad, Telangana3 days ago
Job descriptionAssist with the installation of upgrades, patches, and recovery from backups Analyze network-level voice issues and provide packet capture analysis Advise on escalations to manufacturers and ensure resolution Collaborate to develop and perform internal 'HowTo' training for engineers
Key Deliverables
- Provide expert troubleshooting and resolution for complex VOIP issues in enterprise-level environments
- Mentor and train CSC engineers on advanced troubleshooting and root cause analysis
- Develop and maintain knowledgebase articles, training sessions, and best practice guidelines
- Lead and manage customer satisfaction levels and maintain positive relationships
Role Responsibilities
Skills Required
H.323, Avaya, Sip, Virtualization
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Technical Support Engineer • Hyderabad / Secunderabad, Telangana
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