Migration Specialist

About the Company

Cvent is the world’s leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events.

Founded in 1999, we currently have 4000+ talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon; Austin, Texas, and Atlanta, Georgia. Internationally we have offices in Gurgaon, India, London, England, Germany, Netherlands, Australia, Singapore and Dubai, UAE. Cvent has received many awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees.

About the role :

Efficiently drive end‑to‑end transition of Client Services systems, data and processes from an acquired / merged company’s systems into Cvent’s stack.

Core responsibilities include planning, mapping, extraction, cleansing, validation, cutover orchestration, and change management for Client Services data domains such as Accounts, Contacts, Cases, Opportunities, Projects and related objects in Salesforce (Customer Support), with adjacency to Gainsight (Customer Success) and Certinia / FinancialForce (Professional Services).

We seek a specialist who can project manage post-merger data migration, integration and other transformation projects for Client Services. The ideal candidate should have relevant experience and should be able to work independently with little and no supervision. This person must be exceedingly well organized in project management, flexible and enjoy ambiguous problem solving.

The resource should be comfortable working within tight timelines, remaining flexible, proactive, and efficient. The role requires a high level of professionalism and confidentiality. Expert level written and verbal communication skills, strong decision-making ability and attention to detail are key success factors.

Work Hours : East Coast Shift

In This Role, You Will :

• Partner with IT, Technology, Sales, Marketing, Finance and Post Merger Integration leadership to understand acquisition thesis and its impacts on Client Services.
• Create migration project plan for Client services, and develop ad hoc analysis, partnering with the business on value drivers.
• Organize, maintain, and disseminate metrics and variance analysis in support of synergies.
• Analyze operational performance, metrics and trends, to influence appropriate action to ensure financial results and objectives are maximized.
• Identify risks and interdependencies early (e.g., system integration, new tool adoption, data volume / quality challenges) and drive mitigation plans through program governance.
• Manage other integration efforts including business transformation and systems integration through project & change management.
• Understand and document current working process in detail (review, document and assess critical business processes) and facilitate process workshops to identify gaps and recommend improvements.
• Facilitate training sessions in collaboration with business and L&D for migrated data and process adoption.
• Perform other duties as assigned

Candidate Requisites :