Technical Content Manager

The job

As the main technical writer for our client's flagship investment management platform, you will play a crucial role in the success of our product by creating high-quality documentation. Your

Responsibilities will include writing technical documentation, internal documentation, end-user documentation, online help, API documentation, tutorials, knowledge base articles, and troubleshooting

guides, and release notes.

You’ll work collaboratively with developers, quality engineers, product owners, and UX designers to

Enhance product usability.

You’ll learn about the investment management domain : what it means to invest, how to invest, how

our customers invest their clients’ capital and why. You will also gain comprehensive knowledge of

our product.

You’ll work closely with a US product team to learn and understand how our clients use our

product, the challenges they face and the documentation they require. You will also work closely

with our US and India customer support teams to understand areas where our users need help.

You’ll collaborate with our marketing team, who will rely on your knowledge and input to create

product content for our marketing channels.

You’ll also have the opportunity to work directly with senior management to design our learning

architecture and enhance our documentation standards and style guides.

What you will need

Passion for high quality writing

Love of learning

Lots of empathy to the user

Keen eye for detail

What you will learn

Investment management domain

Our product

Writing API documentation

Designing a learning architecture

Who you are

Self-motivated, proactive, curious, innovative, and responsible

An excellent writer in US English

Passionate about writing and using it to teach and explain

Meticulous attention to detail

A continuous learner

Client-first is your mantra

Excellent verbal communicator and listener

Enjoy engaging in conversations and teaching others

What you have proven experience in

Creating high-quality documentation for complex software

Writing technical and end-user documentation as well as online help

Learning complex domains and software products

Strong grasp of complex concepts and ability to simplify them for users

Translating your knowledge into articles that teach how to effectively use software

Collaborating with different teams and stakeholders

What you ideally also have experience in

Investment management

Microsoft Manual of Style or Microsoft Writing Style Guide

Writing API documentation

Other training media such as videos and AI driven learning

Learning Management Systems

Jira and Confluence