Japanese Query Analyst

1. Resolve Fuso Ascent helpdesk queries with accurate and relevant information reported by users / markets.

2. Provide interpretation services during meetings, conferences, or discussions involving Japanese-speaking users and non-Japanese-speaking team members or stakeholders.

3. Document helpdesk interactions, including details of queries, resolutions, and any follow-up actions, in both Japanese and English to maintain accurate records and ensure continuity of support

4. To ensure Customer Centric approach and timely support in resolving helpdesk queries, user mgt. queries and system support queries.

5. Identify recurring issues or patterns in help desk queries and contribute insights and suggestions for process improvements.

6. Record details of each help desk query, including the nature of the issue, steps taken to resolve it, and any follow-up actions required, to maintain an organized and efficient support system.

Skills Required

Japanese