L1 Support Engineer

Job title : L1 Support Engineer

Experience : 2 Years

Location : — On-Site, Chennai

Notice period : Immediate or 15 Days

Job Summary

We are looking for an enthusiastic and skilled L1 Support Engineer with 2 years of experience to provide first-level technical support for end-users. The ideal candidate should have basic knowledge of hardware, software, and networking, along with good communication and troubleshooting skills.

Key Responsibilities

• Provide first-level technical support for IT Support desk tickets
• Troubleshoot issues related to Windows OS, MS Office, O365, email configurations, and common business applications.
• Perform installation, configuration, and maintenance of hardware and software.
• Support for laptops, desktops, and printer issues.
• Support basic network troubleshooting (LAN, Wi-Fi, VPN, IP configuration).
• Log, track, and update all incidents and service requests in the ticketing system.
• Coordinate with L2 / L3 teams for unresolved issues.
• Assist in asset management – inventory updates, laptop issuance, and return.
• Ensure timely resolution according to SLA and provide excellent customer service.

Required Skills

Qualifications

Preferred Skills (Good To Have)

Skills Required

O365, Windows Os, Ticketing Tools, Basic Networking, Hardware Troubleshooting