L1 Support Engineer
JUARA IT SOLUTIONSChennai, Tamil Nadu, India2 days ago
Job descriptionGood understanding of Windows OS O365 and basic networking. Knowledge of antivirus system updates and patches. Familiar with ticketing tools . Good Communication skills . Diploma / / BCA / BE / in Computer Science IT 2 years of experience in IT Support / Helpdesk / Desktop Support. Basic understanding of ITIL processes . Experience in hardware troubleshooting and part replacement.
Job title : L1 Support Engineer
Experience : 2 Years
Location : On-Site Chennai
Notice period : Immediate or 15 Days
Job Summary
We are looking for an enthusiastic and skilled L1 Support Engineer with 2 years of experience to provide first-level technical support for end-users. The ideal candidate should have basic knowledge of hardware software and networking along with good communication and troubleshooting skills.
Key Responsibilities
- Provide first-level technical support for IT Support desk tickets
- Troubleshoot issues related to Windows OS MS Office O365 email configurations and common business applications.
- Perform installation configuration and maintenance of hardware and software.
- Support for laptops desktops and printer issues.
- Support basic network troubleshooting (LAN Wi-Fi VPN IP configuration).
- Log track and update all incidents and service requests in the ticketing system .
- Coordinate with L2 / L3 teams for unresolved issues.
- Assist in asset management inventory updates laptop issuance and return.
- Ensure timely resolution according to SLA and provide excellent customer service.
Required Skills
Qualifications
Preferred Skills (Good to Have)
Key Skills
Airside Operations,Engineering Maintenance,Facilities Management,Apache Tomcat,Application Development,Banking & Finance
Employment Type : Full Time
Experience : years
Vacancy : 1
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L1 Support Engineer • Chennai, Tamil Nadu, India