Learning & Quality Excellence Manager

The Training & Quality Manager – AI / LLM Practice will lead global training and quality initiatives for AI / LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You’ll collaborate with cross-functional and client stakeholders to strengthen delivery performance and enhance overall project quality in alignment with AI / LLM goals.

Key Responsibilities

• Lead global training and quality programs for AI / LLM projects ensuring consistency, accuracy, and compliance.
• Design and implement scalable training frameworks, assessments, and certification programs.
• Monitor performance metrics, identify skill gaps, and drive targeted upskilling initiatives.
• Establish and enforce quality standards and continuous improvement processes across teams.
• Conduct audits, calibrations, and root cause analyses to maintain excellence in delivery.
• Partner with operations and client teams to align training and quality strategies with business goals.
• Drive change management, governance, and cross-functional collaboration across global sites.

Requirements :

Good to Have :