Program Manager - IIoT-service solutions

Role & responsibilities

• Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools / techniques.
• Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.
• Performs in both a people management capacity and a technical leadership capacity.
• Performance is typically measured by the capture of the consulting engagement and / or utilization (i.e., billable hours for the department) or performance against budget.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manages operational and product performance per customer expectations and contract.
• Drives program execution to meet desired performance as measured by defined customer service metrics and / or customer survey results.
• Develops and executes corrective action plans where performance is deficient.
• Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues.
• Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews.
• Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings.
• Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity.
• Ensure on-time, on-budget, and on-quality delivery of approved service projects / programs.
• Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization.
• Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions.
• Work closely with sales, offering management, development operations, technical / application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary.
• Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety.
• Travel 20% of the time.

Preferred candidate profile

• Bachelors degree in engineering or IT-related field.
• 5+ years of IT or software project management experience, preferably with industrial software and / or IIoT-service solutions.
• Education in business accounting and / or sales experience (Sales or Service Engineer).
• First leadership experience in an international, highly matrix organization (team or project).
• PMI PMP certification is a plus.

Skills Required

IIOT, Software Products, Project Manager, Software Product Development, Industrial IOT