�� Join [24]7.ai as a Network Manager
�� Role Overview :
We are seeking a skilled Network Manager to oversee day-to-day network operations, ensure performance excellence, and manage critical incidents. You will be responsible for leading a team, managing key operational metrics, and driving network improvements. This is a strategic role requiring hands-on technical expertise and leadership.
�� Key Responsibilities :
- Operational Leadership : Supervise operational KPIs, SLAs, and KRAs, ensuring daily objectives are met.
- Incident Management : Lead efforts to troubleshoot and resolve critical network incidents, working with your team to drive corrective and preventive actions.
- Project Roadmaps : Develop business requirements and roadmaps for critical projects, ensuring high-performance outcomes.
- Vendor Interaction : Participate in discussions with vendors (Cisco, Juniper, Palo Alto, Google, Telcos) to enhance network performance and resolve issues.
- Escalation Point : Act as a point of escalation for complex incidents and ensure prompt resolutions.
- Network Design & Architecture : Collaborate with architects to provide solutions for network design and implementation (LLD, HLD).
- Security & Compliance : Drive vulnerability remediations, manage security audit points, and ensure compliance with regulations.
- Documentation Improvement : Contribute to enhancing HLD, LLD, and SOP documentation to standardize processes.
- Continuous Improvement : Work on driving continual technical and process improvements to optimize network operations.
- Client Interface : Interface with [24]7 clients to understand their requirements and offer tailored network solutions.
�� Key Requirements :
Experience : 11+ years in networking with proven operational management experience.Technical Expertise : In-depth knowledge of WAN, LAN, Wi-Fi, firewalls, VPN, F5, routing & switching, as well as experience in network design (HLD, LLD).Escalation Management : Ability to handle L3 escalated issues technically and with a business-oriented approach.Security & Audit : Experience in handling security audits and remediating network vulnerabilities.Vendor Management : Proficient in vendor relationship management and project collaboration.Networking Skills : Strong knowledge of Nexus switches , BGP, OSPF, MPLS , Cisco SDWAN , Palo Alto , and Juniper firewalls.ITIL & Process Knowledge : Strong ITIL knowledge and a focus on continual improvement in network operations.Educational Qualification : Any graduate, with a strong background in networking and IT infrastructure management.�� Why Join Us?
Leadership Opportunities : Lead a high-performance team and drive network infrastructure innovation.Collaborative Environment : Work with global teams and vendors to solve complex network challenges.Continuous Growth : Contribute to cutting-edge projects and further your career in the networking domain.Become a key player at [24]7.ai and help shape the future of network management!
Skills Required
Routing, Switching, Palo Alto, Cisco, Sdwan