Technical Architect - ServiceNow ITSM

Core Technology - Itsm

Experience - 10 - 12 yrs

Primary Skills - Integration & Automation, Scripting, ServiceNow Architecture & Design

Secondary Skills - ITIL, DevOps, Agile

Open Positions - 3

Job Location - Bangalore Urban, Pune, Hyderabad

Work Mode - Hybrid

Job Description

Swift Timing General IST (10 AM to 7PM)

• Architect and optimize ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge).
• Define platform standards, governance, and integration strategies.
• Provide technical leadership and guidance to development teams.
• Design and implement integrations using REST / SOAP APIs and third-party tools.
• Oversee platform upgrades, migrations, and performance tuning.
• Collaborate with stakeholders and ensure compliance with ITIL processes.