GFS -Senior Manager - Service Delivery

This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About Us :

We're Reckitt, home to the world's best loved and trusted hygiene and health brands. Our purpose defines why we exist : to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About Global Business Services

Behind our iconic power brands that touch millions of lives daily - from Dettol and Lysol to Durex and Nurofen - lies a dynamic and vital engine : Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We're not a traditional back-office function; we're a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt's mission.

About the role

The Global Service Delivery Senior Manager will support the Global Service Delivery Director in overseeing the end-to-end performance of outsourced finance operations across Order-to-Cash (OTC), Procure-to-Pay (PTP), and Record-to-Report (RTR). This role ensures that service delivery meets business expectations, drives continuous improvement, and maintains strong governance with the third-party provider and manage complete service catalogue.

Your responsibilities

Service Delivery Oversight

Monitor daily operations across OTC, PTP, and RTR towers to ensure SLA and KPI adherence

Act as a liaison between Reckitt and the third-party provider to resolve escalations and drive performance

Performance & KPI Management

Track and analyze key metrics such as GRIR aging, DSO, invoice cycle time, accrual accuracy, and reconciliation completeness

Governance & Compliance

Support governance forums, including operational reviews, service performance meetings, and audit readiness checks

Stakeholder Engagement

Collaborate with regional finance controllers, procurement, supply chain, and commercial teams

Facilitate communication between Reckitt and the service provider to ensure alignment and transparency

The experience we're looking for

Qualified CA or Master's degree or bachelor's degree in finance, Accounting, Business, or related field.

12-18 years of experience in finance operations, shared services, or service delivery roles.

Prior experience managing outsourced finance processes (OTC, PTP, RTR) is highly desirable.

Strong understanding of SAP, Oracle, or similar ERP systems.

The skills for success

Accounting, IFRS, Procure to Pay (PTP, Record to Report (RTR), Order to cash (OTC), Finance processes, FP&A, Audit, Finance Controls, Finance Transformation, Leadership, Team Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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