SAP Service Delivery Manager
Enterprise Minds, IncHyderabad, Republic Of India, IN3 days ago
Job descriptionReview Change Requests (CRs) for proper documentation, approvals, and test evidence. Ensure adherence to entry / exit criteria and RACI gates. Monitor release readiness and post-deployment validations. Drive proactive quality checks to prevent production issues. Support program governance with RAID tracking, dependency management, and status reporting. Conduct CAB meetings and manage service-related risks. Ensure compliance with SLAs, SoX, and audit requirements. Lead periodic service review meetings with stakeholders. Identify and implement automation and process optimization opportunities. Manage the CSI (Continuous Service Improvement) backlog and measure delivered benefits. Drive productivity accelerators, best practice adoption, and service maturity. Create and publish dashboards on ticket trends, SLA adherence, and stability indicators. Analyze incidents and changes for business impact. Present insights and recommendations to leadership teams. Act as the bridge between SAP Delivery teams and Business stakeholders. Conduct knowledge transfer sessions, workshops, and process coaching. Foster transparency and proactive communication across all levels. 12–15 years of experience in SAP Implementation and Support (AMS / Managed Services). Strong understanding of ITIL processes (Incident, Problem, Change, Release Management). Proven experience in Service Quality , Governance , PMO , or Delivery Assurance roles. Broad SAP functional / technical exposure across multiple modules. Excellent analytical, documentation, and stakeholder management skills. Familiarity with SAP Solution Manager , ServiceNow , or similar ITSM tools. Exposure to automation , process improvement , or Lean / Six Sigma initiatives is an advantage. ITIL v4 Foundation / Expert SAP Certified Application Associate / Solution Manager Six Sigma Green Belt / Lean Practitioner PMP / PRINCE2 (optional)
🌟 SAP Quality Excellence Manager | Hyderabad | 12–15 Years | SAP Implementation & Support
Location : Hyderabad
Experience : 12–15 Years
Engagement Type : SAP Implementation & Support
About the Role
We are looking for a highly experienced SAP Quality Excellence Manager to drive governance, compliance, and continuous improvement across our SAP landscape. The ideal candidate will be the assurance engine of our SAP Managed Services—ensuring every ticket, change, and deliverable meets the highest standards of accuracy, efficiency, and operational excellence.
Key Responsibilities
Incident Quality & Knowledge Management
- Audit SAP incidents weekly for categorization, RCA depth, and SLA compliance.
- Validate documentation such as KBAs, troubleshooting guides, and runbooks.
- Enforce Shift-Left strategy to minimize repeat incidents and improve first-time-fix rates.
Change & Release Governance
PMO Advisory & Service Governance
Continuous Improvement & Innovation
Performance Analytics & Insights
Stakeholder Collaboration & Communication
Required Skills & Experience
Preferred Certifications
💼 If you are passionate about SAP quality, governance, and operational excellence — we’d love to connect!
📩 Apply now by sharing your profiles to deepika.balijepally@eminds.ai
Create a job alert for this search
Service Delivery Manager • Hyderabad, Republic Of India, IN
Related jobs
- Promoted
SAP Project Delivery Manager
Neovatic TechnologiesHyderabad, Republic Of India, IN We are looking for an experienced.SAP projects and ensure successful implementation across multiple modules and stakeholders.
The ideal candidate will have deep SAP functional / technical expertise, p...Show moreLast updated: 1 day ago
- Promoted
Service Delivery Manager - Manufacturing & Quality Applications
CognizantHyderabad, IN The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.
Quality (GxP) IT applications, with a strong focus...Show moreLast updated: 2 days ago
- Promoted
Delivery Manager
ValueLabshyderabad, telangana, in Delivery Manager (Banking Domain Exp is must).We are seeking an experienced and dynamic Delivery Manager to lead end-to-end delivery of complex technology initiatives within the Banking, FinTech, a...Show moreLast updated: 1 day ago
- Promoted
Delivery Manager
DivamiHyderabad, Telangana, India Location : Hyderabad, India Role Level : Mid to Sr Leadership Employment Type : Full-Time Preferred : MBA About Divami Divami is a premier design-led product engineering firm specializing in deliv...Show moreLast updated: 24 days ago
- Promoted
- New!
Sap Delivery Lead / Manager
Biocon BiologicsHyderabad, Republic Of India, IN Job Summary We are looking for an experienced SAP Delivery Lead to manage end-to-end delivery of SAP projects and ensure successful implementation across multiple modules and stakeholders.The ideal...Show moreLast updated: 7 hours ago
- Promoted
IT Service Delivery Manager
Citrin Cooperman India LLPHyderabad, Republic Of India, IN The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk.
This role oversees all Service Desk Supervisors and frontline sta...Show moreLast updated: 23 days ago
- Promoted
Service Delivery Manager - AML Transaction Monitoring - Alert Investigation Into Retail & Pre-paid C
CognizantHyderabad, Telangana, India Experience – 15+ years in AML Transaction monitoring into Alert Investigation into Retail & Pre-paid Cards - Must have strong knowledge of AML (Anti-Money Laundering) and fraud analysis.Review of M...Show moreLast updated: 30+ days ago
- Promoted
Delivery Manager - SAP
ConfidentialHyderabad / Secunderabad, Telangana, India Delivery Management, SAP AMS (Application Management Services), SAP ECC, S / 4HANA, Advanced Business Application Programming (ABAP), SAP Basis, SAP Support Projects, Incident / Problem / Change / Re...Show moreLast updated: 6 days ago
- Promoted
SAP Delivery Lead / Manager
Neovatic Technologieshyderabad, telangana, in We are looking for an experienced.SAP projects and ensure successful implementation across multiple modules and stakeholders.
The ideal candidate will have deep SAP functional / technical expertise, p...Show moreLast updated: 1 day ago
- Promoted
Senior Service Delivery Manager
ConcentrixHyderabad, Telangana, India We are looking for a leader to head Service & Operations Delivery business for a premium Banking global customer.The incumbent will bring extraordinary focus and expertise in designing, implementin...Show moreLast updated: 2 days ago
- Promoted
SAP Service Delivery Manager
ConfidentialHyderabad / Secunderabad, Telangana, India Minimum Experience – 12 to 17 years.Job Location – Hyderabad / Mumbai.Service Delivery Manager will be accountable for Application Maintenance, Support & Projects for our SAP Managed Services custome...Show moreLast updated: 6 days ago
- Promoted
Service Delivery Manager - AML Transaction Monitoring - Alert Investigation Into Retail & Pre-paid Cards
CognizantHyderabad, Telangana, India Experience – 15+ years in AML Transaction monitoring into Alert Investigation into Retail & Pre-paid Cards.Must have strong knowledge of AML (Anti-Money Laundering) and fraud analysis.Review of Mon...Show moreLast updated: 30+ days ago
- Promoted
SAP Solutions Delivery Manager
CognitusHyderabad, Republic Of India, IN Minimum Experience – 9 to 15 years.Job Location – Hyderabad / Mumbai.We're seeking a highly skilled and experienced SAP Project Manager to join our growing team.
The successful candidate will be respo...Show moreLast updated: 24 days ago
- Promoted
SAP Project Delivery Manager
IntraEdgeHyderabad, Republic Of India, IN SAP implementation experience;.Two S / 4 HANA public cloud implementations as a project manager.Experience with the Pharma Industry is a plus.Show moreLast updated: 14 days ago
- Promoted
- New!
Service Delivery Manager (M / F / D)
CognizantHyderabad, Republic Of India, IN Experience – 15+ years in AML Transaction monitoring into Alert Investigation into Retail & Pre-paid Cards Must have strong knowledge of AML (Anti-Money Laundering) and fraud analysis.Review of Mon...Show moreLast updated: 7 hours ago
- Promoted
Sap Delivery Lead / Manager
Neovatic TechnologiesHyderabad, Republic Of India, IN We are looking for an experienced.SAP projects and ensure successful implementation across multiple modules and stakeholders.
The ideal candidate will have deep SAP functional / technical expertise, p...Show moreLast updated: 1 day ago
- Promoted
- New!
Service Delivery Manager – SAP AMS Program
LTIMindtreeSecunderabad, Telangana, India SAP AMS program Roles and responsibilities Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respe...Show moreLast updated: 15 hours ago
- Promoted
Sap Delivery Manager
ConfidentialHyderabad / Secunderabad, Telangana Should have 9 years of experience in working for SAP ECC Projects (Implementation / Support).Should have 9 years of experience working as functional (SAP SD / Vistex) or technical (SAP ABAP) consultant...Show moreLast updated: 30+ days ago