Handle inbound customer calls from international clients in a professional and courteous mannerProvide accurate information and resolve customer queries efficientlyMaintain high standards of verbal communication throughout the callFollow call protocols and adhere to quality and compliance standardsWork in a US rotational shift with flexibility for night shifts and rotational offsCollaborate with team members to meet daily call handling targets and service levelsMaintain detailed and accurate records of customer interactionsParticipate in ongoing training sessions to stay updated on product and process knowledgeSkills Required
Customer Service, Active Listening, Problem Solving, Basic Computer Skills