L2 Prod Support

Position Description :

The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders. The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database or server crash.

Your future duties and responsibilities :

• Participate in release cycles for functional validation on staging / pre-prod / prod environment.
• Review release and coordinate around deployment / post release checks, do communication.
• Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
• Participates in regular and required DRP and BCP exercises.
• Coordinate with Infra teams on patching & upgradation of servers and post checks. Must-Have

Required qualifications to be successful in this role :

Prior experience of Production Support preferably in banking domain

Excellent knowledge of SQL queries (Sybase T-SQL, Oracle PL / SQL), ability to write complex and advanced joins

Good experience on systems like Windows, UNIX and Linux

Working knowledge or familiarity with tools like Geneos, ServiceNow, Jira, Autosys

Knowledge of schedulers (Autosys, Control M)

Good-to-Have Skills :

Understanding of full trade lifecycle, front-to-back Transversal Trade processing workflows

Knowledge of financial products like Interest rates, Bonds, FX, Treasury

Working knowledge of processes like change, incident, request and problem management

Technical Application Support experience in Investment Banking (preferably supporting Fixed

Income products such as IRD / CRD derivatives, securities lending / Mortgages) business having Investment banking / financial background is a plus

Skills :

Linux

SQL

Windows