SA Tech - L2 Support Engineer

Job Title- L2 Support Engineer

Experience- 4-10 years

Location- Bangalore(WFO)

Key Responsibilities :

• Provide advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.
• Troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and mobile devices.
• Manage and resolve system and networking issues, ensuring minimal downtime and disruption.
• Perform regular system maintenance, updates, and patch management.
• Collaborate with team members to manage and support IT infrastructure projects.
• Lead and mentor junior engineers, providing guidance and technical expertise.
• Monitor system performance and implement improvements as needed.
• Ensure security and compliance standards are met across all systems and devices.
• Document technical issues, solutions, and best practices for future reference.
• Provide excellent customer service and support to internal and external stakeholders.

Qualifications :

About the Company :

SA Technologies is a leading CMMI Level 5 certified organization in IT services, consulting, and staffing company headquartered in California, with a significant presence across the United States, Canada, and India. With over two decades of experience, SA Tech has established itself as a trusted partner for businesses seeking innovative and scalable technology solutions. The company specializes in delivering end-to-end IT services, including application development, cloud computing, enterprise resource planning (ERP), and IT staffing.