Roles & Responsibilities :
- Lead and develop a successful team of platform managers, engineers and architects through recruitment, performance management, and career development
- Establish and maintain operational metrics, SLAs, and performance standards
- Monitor and manage enterprise platform operations
- Lead incident response and problem management for critical platform issues
- Oversee implementation and maintenance of platform security policies and procedures
- Drive continuous improvement initiatives in platform operations
- Partner with platform leaders and collaborators to understand and support organizational needs
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications and Experience :
Doctorate degree / Masters degree / Bachelors degree and 16 to 20 years of experience in Server Operations, with at least 5 years in managementDeep understanding of SaaS platforms including Salesforce, MuleSoft and AnaplanExperience with service level management and operational metricsPreferred Qualifications :
Experience with cloud platforms (AWS, Azure, or Google Cloud)Knowledge of server automation tools and practicesExperience with Ansible, Python and / or Power-shell automationUnderstanding of ITIL frameworks and standard methodologiesFamiliarity with server orchestration platformsProfessional Certifications :
Management certifications (PMP, ITIL) (preferred)Scaled Agile (SAFe Certifications)Soft Skills :
Strategic thinking and planningStrong decision-making abilitiesExcellence in collaborator managementOutstanding communication skillsTeam building and developmentChange management expertiseCrisis management capabilitiesStrong presentation and public speaking skillsSkills Required
Data Analysis, Cloud Computing, Cybersecurity, Database Management, Project Management, Network Architecture