Director of Patient Experience

Medanta Hospital, Noida is looking for a smart, efficient, and dynamic professional to lead and manage both Outpatient and Inpatient services with a focus on operational excellence and patient delight.

Key Responsibilities

• Formulate and implement standardized processes and procedures for Front Office, Admission, and Discharge operations with a proactive approach.
• Ensure effective manpower planning and optimal deployment across all patient care areas.
• Plan and coordinate for the future expansion and growth of the department.
• Collaborate closely with clinical, diagnostic, and treatment teams to deliver a seamless and delightful patient experience.
• Supervise front office operations and staffing on a daily basis.
• Design, conduct, and coordinate training programs to upskill and engage the team.
• Oversee departmental operations, including staffing levels, process and system evaluation, and continuous improvement initiatives.
• Analyze and document operating procedures to identify opportunities and develop solutions for enhancing efficiency.
• Work in close coordination with all hospital departments to ensure service excellence.

Key Skills, Attributes and Qualifications