Senior Information Technology Support

Job Summary :

IT Support Engineer to provide technical assistance and support for the company's computer systems, hardware, and software. The ideal candidate will be responsible for diagnosing and resolving complex issues, managing IT infrastructure, and ensuring minimal disruption to business operations. This role requires a strong combination of technical expertise and exceptional communication skills.

Key Responsibilities :

Tier 1 & 2 support :

• Provide timely and effective technical support to end-users via phone, email, and a ticketing system, documenting all issues and resolutions.
• Troubleshoot and resolve a wide range of technical problems, including hardware failures, software malfunctions, and network connectivity issues.
• Serve as an escalation point for complex issues, guiding and mentoring junior support staff.
• Manage user accounts, permissions, and access rights using tools like Active Directory and Microsoft 365

System maintenance and configuration

Infrastructure and network management

Asset management and security

Required qualifications and skills

Technical skills

Soft Skills

Ability to work both independently and collaboratively within a team

Skills Required

Powershell, Active Directory, Azure, Aws