Information Technology Support Specialist

Job Summary :

We are seeking a proactive and detail-oriented IT Support Specialist to join our IT team and provide day-to-day technical support to our employees. You will be responsible for diagnosing and resolving hardware, software, and network issues to ensure smooth IT operations and a productive work environment.

Key Responsibilities :

• Provide user support : Respond to technical support requests via phone, email, or a ticketing system. Address issues promptly and effectively, documenting resolutions.
• Troubleshoot and resolve issues : Diagnose and resolve a variety of technical problems related to computer systems, mobile devices, and peripherals. This includes hardware failures, software malfunctions, and network connectivity problems.
• Install and configure equipment : Set up and configure new hardware and software for new and existing users. This includes laptops, desktops, printers, and user accounts.
• Manage user accounts : Manage user accounts and access permissions, including onboarding new employees, resetting passwords, and deactivating accounts.
• Maintain and update systems : Assist with system updates, software installations, and security patching to keep all devices secure and running efficiently.
• Maintain IT assets : Keep an accurate and up-to-date inventory of all IT equipment, including hardware and software licenses.
• Create documentation : Develop and maintain technical documentation, such as knowledge base articles and how-to guides, to empower users and improve future support efforts.
• Escalate issues : Collaborate with other IT team members or external vendors to escalate complex or unresolved issues.
• Asset Assignment : Assigning Desktops, Laptops and other IT assets to employees

Required Qualifications :

Skills Required

Macos, Windows