Associate Engineer

Summary :  The Associate Engineer's role is to ensure availability, performance, and security of the IT infrastructure.

Essential Functions :

• Analyze complex business problems as it relates to enterprise network infrastructure (systems, network, and security).
• Install and support Cisco and other firewall technologies.
• Set the scope and timelines of new projects to meet completion deadlines.
• Interface with all levels of employees, internally and within client businesses, to support program requirements (business owners, project managers, customer employees, and executive management).
• Write technical procedural documentation.
• Manage workflow of infrastructure tasks, automated events, and manager requests to ensure customer service level and KPI compliance.
• Maintain regular attendance.
• Other duties as assigned by management.

Required Education, Knowledge, and Experience :

Abilities and Skills :

Conditions of Employment :

Skills Required

Cisco, Ccna