IAM - Application Support Engineer

Responsibilities :

• Monitoring the Infrastructure – CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.
• Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.
• Monitor the scheduled task on the system and ensure that the task has been successfully completed.
• If there are any failures in the tasks, rerun the task.
• Report any technical errors to the L2 / L3 teams for resolution.
• Monitor the Email, Teams channel and Ticketing system for new items / tickets.
• Update the items / tickets with appropriate initial response.
• Gather more details from business / end user / other teams if required on the ticket.
• Reproduce the issue in the testing environment and provide inputs to the L2 team member
• Validate the issue fixes in the internal testing environment based on the customer inputs given (issue raised)

Required Skills :

Should have had customer facing experience of more than 3+ years.

Should have managed either application or infrastructure support at L1 level for at least 3 years.

SailPoint or IAM system support experience will be a big plus.

Should have had experience in both oral and written responses to the Customers within defined SLA.

Must be experienced in handling Customer related queries on System functionality and provide required support.

Should have experience in doing customer issue based validation.

Strong in written and verbal communication

Technical background in Java, Scripting would be an added advantage

Years of Exp :

5 - 8 Years

Skills Required

Infrastructure Support, Sailpoint, Java Scripting