Usage & Revenue officer

Job description

• Act as the primary contact for existing customers, providing guidance and support.
• Manage successful product implementation and onboarding.
• Advocate for customer needs by capturing and sharing feedback.
• Respond to customer feedback and proactively contact customers based on account health.
• Identify opportunities for upselling and cross-selling additional products or services.
• Enhance customer satisfaction and retention through excellent service and strategic support.
• Analyze customer data to track usage patterns, identify trends, and measure customer health scores.
• Collaborate with other teams to ensure seamless customer experiences.

Skills Required

Customer Support, Retention