Document Services Specialist (MS Word Processor)

Job Summary :

The Document Services Specialist performs document control by creating, reviewing, and editing documents before they are sent to clients. These tasks involve editing, formatting, creating, revising, and converting documents using various applications, including transcription software.

Essential Job Responsibilities :

• Process requests using best practices and the most efficient methods.
• Create and / or revise work products using direct keyboard entry, scanners, or electronic conversion methods; transcribe audio and digital dictation, including deposition transcripts, as required.
• Spell check, proofread, and cross-check documents to ensure accuracy and completeness.
• Convert documents to and from standard formats per customer requests.
• Utilize spell check, grammar check, and Excel formatting to ensure document consistency and accuracy.
• Work with PDFs using Adobe, Kofax, and ABBYY software as needed.
• Participate in ongoing departmental training to develop and maintain specialized skills required for document services.
• Maintain a high level of confidentiality for all records and files.
• Assist with various departmental projects and initiatives as assigned.
• Provide excellent customer service by answering questions knowledgeably for both customers and team members.
• Share ideas and contribute to team discussions.
• Adhere to team processes, new implementations, and directives.
• Continuously develop skillsets through company training courses, research, and on-site training sessions.
• Communicate professionally with customers via telephone and email.
• Adapt flexibly to changes in processes or requirements.
• Take on additional responsibilities as assigned.

Qualifications & Characteristics :