Telecaller / Customer Support Executive

Job Title : Telecaller / Customer Support Executive

Location : Greater Noida West

Experience : 0–2 years

Employment Type : Full-time

Job Summary :

We are looking for a motivated and confident Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, understanding their needs, explaining our products / services, and maintaining strong client relationships.

Key Responsibilities :

• Make outbound calls to potential and existing customers.
• Handle inbound inquiries professionally and provide relevant information.
• Explain company products and services clearly and persuasively.
• Maintain accurate records of calls and client information in the CRM.
• Follow up with leads to convert inquiries into confirmed sales or appointments.
• Meet daily, weekly, and monthly call and conversion targets.
• Build and maintain positive working relationships with clients.
• Provide feedback to the management team regarding customer queries and concerns.

Requirements :

Salary : Based on experience and performance (Fixed + Incentives)

Work Timings : 10 : 00 AM – 6 : 30 PM, Monday to Saturday

Skills Required

Basic Computer Knowledge, Crm Systems