Vice President

Responsibilities :

• Strategic Vision  : Define and drive the omni-commerce strategy, ensuring alignment between online and offline channels, with a focus on enhancing customer experiences and driving revenue growth.
• Customer-Centric Approach  : Lead efforts to understand and anticipate customer needs across all touchpoints (website, mobile apps, physical stores, call centers) to ensure a seamless and personalized experience.
• Multi-Channel Integration  : Oversee the integration of digital and physical commerce channels, creating a unified approach to inventory, pricing, marketing, and customer engagement.
• E-commerce Growth  : Develop and execute strategies to grow online sales, including optimizing the e-commerce platform, improving digital marketing efforts, and enhancing the customer journey.
• Brick-and-Mortar Synergy  : Work closely with retail operations teams to align physical store strategies with digital initiatives, ensuring consistency in product offerings, promotions, and brand messaging.
• Data-Driven Insights  : Leverage data and analytics to understand customer behavior, track performance, and refine omni-channel strategies. Ensure effective use of KPIs and reporting to drive decision-making.
• Technology Innovation  : Champion the adoption of new technologies and digital tools to enhance the omni-commerce experience, including AI, machine learning, mobile apps, and new retail technologies.
• Cross-functional Leadership  : Collaborate with key departments such as marketing, IT, supply chain, product management, and customer service to align on business goals, processes, and initiatives.
• Brand Experience  : Ensure the company s brand identity is consistently represented across all channels, with a focus on creating an engaging and cohesive customer journey.
• Vendor and Partner Management  : Build and maintain relationships with key technology vendors, logistics partners, and third-party services to improve service delivery and support omni-commerce strategies.
• Change Management  : Lead the company through changes in retail strategy, fostering a culture of agility and innovation while ensuring alignment with overall business goals.

Qualifications :

Preferred Skills :

Skills Required

customer experience management