This is a senior leadership role in Property & Casualty (P&C) Insurance Operations , mainly for broker support, binding, and underwriting operations . The person will manage a large team (200–300 people) , working with US clients in night shifts (US hours) .
Industry & Context
- Property & Casualty Insurance (P&C) : Insurance that covers property (homes, cars, businesses) and liability (accidents, injuries).
- Brokerage & Binding :
- Brokerage → Working with insurance brokers who connect clients with insurers.
- Binding authority → Brokers / agents authorized to accept risks and issue policies on behalf of insurers.
- Underwriting Operations : Support in evaluating risks, processing policies, and maintaining compliance.
Key Responsibilities
Operations Leadership – Oversee day-to-day delivery of insurance operations (policy issuance, claims support, endorsements, renewals).Team Management – Lead large operations teams (200–300 span), including managers and associates.Broker & Underwriting Support – Ensure smooth handling of broker queries, policy binding, underwriting assistance.Process Excellence – Drive SLA adherence, quality checks, and compliance with US insurance regulations.Client Engagement – Interact with US clients / brokers, manage escalations, and ensure high service delivery.Shift & Location – US shift timing, office-based role in Madurai & Noida.✅ Must-Have Skills
P&C Insurance expertise (brokerage, underwriting, operations).Operations management (large team handling, SLA governance, process improvement).Broker experience (supporting brokers and binding authority).Leadership (span of 200–300 FTE).Flexibility to work in US shifts (night shifts) .