Director & Regional Head - SME BWC

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Responsible for understanding the risk and compliance requirements of Job role.

Effectively identify, escalate, mitigate and resolve risk and compliance matters.

Adherence to laws and regulations, Proactive identification of risks / concerns and compliance policies and the Group Code of Conduct.

Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines

Key Responsibilities

Ensure understanding and Clarity amongst team members on objectives and Bank's Code of Conduct.

Drive and monitor performance of the team - Ensure maximum RM Productivity, Portfolio Management, House-keeping.

Ensure continuous performance management - Undertake regular performance conversations with each team member.

Have the Team Sufficiently Capacitated by quickly filling the Open Positions and simultaneously controlling Attrition of Performing Team Members.

Timely completion of E-learnings and compliance to any other non-business mandate

Strategy

Achieve MOM Business targets as per Performance scorecard.

Customer Experience, Portfolio & Risk Management (50%)

Processes

Laydown new process to improve the efficiency of teamplayers.

People & Talent

Identifying & grooming of internal and external talents for better and continuous performance

as per budget.

Risk Management

Follow all policies and procedures that are laid down by the Bank / Business and ensure that there are no operating losses / Frauds.

Ensure accurate and timely processing of customer instructions

Ensure timely completion of all customer service keeping in mind the ML and KYC norms

Governance

Improvement in Straight to bank penetration

Improvement in client retention.

Completion of all RFI Alerts and DRR alerts as per timeline set.

Certifications completed as per AMFI and IRDA.

No overdue E- learnings.

No non-compliance on FCRMP, ABC, AML & CDD standards.

No complaints from customers due to lapse from the Bank's side

NIL instances for Fraud Risk Management (FRM).

Complaints / sales errors / cancellations completed within the benchmark as required.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Serve as a Director of the Board

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

CI, CRC, Policy, Product, Branches, Vendor, Channels etc

Other Responsibilities

Embed Here for good and Group's brand and values in 2023 [India / business banking]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

Financial Intellect & Balance Sheet Understanding

Analytical skills

People Management

Client Management & Service

Productivity Tracking

Performance Management

Qualifications

Prefers ~ Graduate and PG with MBA or CA

Will consider candidate with good experience in banking / NBFC's.

Competencies

Action OrientedCollaboratesCustomer FocusGives Clarity & GuidanceManages AmbiguityDevelops TalentDrives Vision & PurposeNimble LearningDecision QualityCourageInstills TrustStrategic MindsetTechnical Competencies : This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com / careers