Application Specialist (L3 support engineer)

Basic Qualifications

Minimum of 5 yrs. work experience in IT industry.

BE IT or Computer Science / Masters in Computer Science or IT.

Required Experience

Minimum 5yrs of working experience in below technologies : JAVA C#.NET WEB APIs SQL Server Scripting Tableau or Azure SaaS.

To have an end to end understanding of the application under vicinity from both technical and functional perspectives.

To asses / identify improvements or malfunction of software product and determine the appropriate mitigation actions that is required which could add value to the product and customer.

Minimal Code fixing / Code debugging Log analysis to fix application.

Create & update Alerts / Monitoring Dashboard of Products to proactively address Failures.

Ability to prepare Dashboard / Support Tools / Adhoc reports and provide visibility of the management on product performance.

Keep abreast of product performance in assigned area of responsibility. Work with development team as needed for performance analysis of products and Enhancements.

Identify / Track / Listen and solve issues / queries escalated on technical product problems; seek assistance from Engineers.

To guide support and enable Product Support to correlate and correct product deficiencies.

Develop knowledge bases and FAQs.

Assist the Product Service Engineers to prepare Failure Analysis Summary Reports and inform appropriate persons on problem solution.

To have served as a liaison between the end-users dealers vendors and engineering team / IT team for any and all applications.

Work closely with employees / peers / juniors to develop solutions.

Establish and maintain good rapport with dealers suppliers and related department personnel within the organization.

Desired Experience

Good to have additional software experience on Angular and Python.

Good have knowledge in areas like IOT Telematics Manufacturing.

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full Time

Experience : years

Vacancy : 1