Network Engineer (Immediate Joiner)

Job Opportunity : Network Support Engineer (L1) – Hyderabad (Work From Office)

Location : Hyderabad

Work Mode : Work From Office

Shift : Australian Time Zone (24 / 7 support & rotational shifts)

Notice Period : Immediate to 15 days preferred

Key Responsibilities :

Provide L1 level support for Global IT infrastructure.

Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS .

Perform proactive monitoring of Cisco R&S , HP Aruba , Ruckus Wireless , WAN and ISP links .

Handle bandwidth utilization analysis and generate availability and trend reports.

Respond to alerts / notifications configured in monitoring systems.

Carry out basic network operations : VLAN creation, port / user mapping, DHCP, wireless connectivity troubleshooting , etc.

Coordinate with ISPs and third-party vendors for issue resolution.

Follow ITIL processes for Incident, Problem, Change & Configuration Management .

Work with ticketing tools like ServiceNow for issue tracking and resolution.

Technical Experience :

1 to 3 years of experience in a global IT support environment.

Hands-on experience with monitoring tools and network gear.

Familiarity with LAN / WAN bandwidth and performance monitoring.

Experience in generating technical reports for clients or management.

Exposure to global customer support environments.

Required Skills :

Strong verbal and written communication skills.

Experience with Global IT support operations.

Proficient in monitoring and ticketing tools.

Preferred Skills :

Understanding of ITIL framework and processes.

CCNA certification is a strong advantage.