Customer Service Specialist

About the Role

We’re looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via phone and email .

You’ll play a key part in ensuring every customer receives exceptional service and a positive experience with our brand.

Key Responsibilities

Handle inbound and outbound calls to assist customers with queries, complaints, or product information.

Manage email support tickets and respond promptly and professionally.

Maintain detailed records of customer interactions in the CRM system.

Collaborate with internal teams to resolve complex customer issues.

Follow communication guidelines and company policies to maintain service quality.

Achieve performance metrics including response time, customer satisfaction, and quality standards.

Required Skills & Qualifications

Bachelor’s degree in any field (preferred but not mandatory).

1–3 years of experience in customer service, voice process, or email support (BPO experience is a plus).

Excellent verbal and written English communication skills.

Strong problem-solving and active listening abilities.

Proficient with MS Office and customer service tools (CRM, ticketing systems, etc.).

Ability to work in shifts (if applicable).