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Inpatient Care Coordinator

Inpatient Care Coordinator

Continental HospitalsHyderabad, Republic Of India, IN
1 day ago
Job description

Position : IP Manager (Inpatient Services)

Department : Operations / Patient Services

Reports To : Head – Operations / General Manager – Operations

Role Overview :

The IP Manager is responsible for overseeing all inpatient operations , ensuring smooth patient admission-to-discharge flow, optimizing patient experience, coordinating with clinical and non-clinical teams, and maintaining the highest standards of service quality and operational efficiency within the hospital’s inpatient department.

Key Responsibilities :

1. Patient Admission & Discharge Management

  • Supervise the entire inpatient process — admission, transfer, and discharge.
  • Ensure timely and accurate admission documentation , bed allotment, and patient registration.
  • Coordinate with doctors, billing, and nursing teams to ensure smooth discharge and proper final bill closure.

2. Coordination & Communication

  • Act as a liaison between patients, consultants, and hospital departments to resolve queries and service gaps.
  • Coordinate with Housekeeping, F&B, Nursing, Pharmacy, Billing, and Operations to deliver seamless inpatient services.
  • Attend and facilitate daily clinical and administrative meetings to address inpatient issues.
  • 3. Quality & Patient Experience

  • Monitor patient satisfaction levels through regular rounds and feedback.
  • Implement service improvement initiatives based on feedback and audit findings.
  • Ensure compliance with NABH / JCI standards and hospital protocols in inpatient areas.
  • 4. Staff Supervision & Training

  • Supervise IP executives, floor coordinators, and ward administrators.
  • Conduct training sessions on patient handling, communication, and process adherence.
  • Ensure staff coverage and roster management for all inpatient floors.
  • 5. Billing & Financial Coordination

  • Coordinate closely with the billing and insurance teams for estimate approvals, package monitoring, and bill clarifications.
  • Ensure zero revenue leakage and proper documentation of inpatient billing and packages.
  • 6. Reporting & Performance Monitoring

  • Track and report key operational metrics — bed occupancy, ALOS (Average Length of Stay), discharge TAT , and patient complaints.
  • Submit periodic MIS reports to management and identify areas for process improvement.
  • Desired Qualifications & Experience :

  • Graduate / Postgraduate in Hospital Administration, Healthcare Management, or related field .
  • 8–12 years of experience in hospital operations, with at least 3–5 years in inpatient management in a multispecialty setup.
  • Strong leadership, communication, and interpersonal skills.
  • Good understanding of hospital billing, insurance, and clinical coordination processes.
  • Proficient in hospital information systems (HIS / EMR).
  • Key Skills :

  • Patient Relationship Management
  • Operational Coordination
  • Billing & Insurance Knowledge
  • Communication & Conflict Resolution
  • Quality & Compliance Awareness
  • Team Leadership & Training
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    Coordinator • Hyderabad, Republic Of India, IN

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