Sales Support Associate

Company Description

JK Cement Ltd is one of India's leading manufacturers of Grey Cement and the third largest White Cement manufacturer in the world. Over four decades, the company has driven India's infrastructure development through product excellence, customer orientation, and technological leadership. With a significant Grey Cement capacity of 14.7 MnTPA, JK Cement is also the world's top manufacturer of Wall Putty. The company has a global presence, with operations extending to 43 countries and subsidiaries in Fujairah and Africa.

Role Description

This is a full-time on-site role for a Sales Support Associate located in Kochi. The Sales Support Associate will be responsible for handling customer inquiries, providing exceptional customer service, maintaining customer satisfaction, and supporting the sales team with administrative tasks. The role involves managing customer data, processing orders, and ensuring a smooth sales process through effective communication with clients and internal teams.

Qualifications

• Strong Interpersonal Skills and Communication
• Experience in Customer Support and Customer Service
• Proficiency in maintaining Customer Satisfaction
• Ability to work collaboratively with the sales team
• Strong organizational and multitasking skills
• Basic knowledge of sales processes and order management
• Bachelor's degree in Business Administration, Marketing, or related field is preferred

Skills Required

Customer Support, Order Management, Customer Service, Customer Satisfaction