Join our team as a Step Into a Global Career in UK & US International Voice Support, where you will provide top-notch assistance to our international clients from India. This role is ideal for individuals looking to kickstart their career in customer service and voice support.
Responsibilities
- Provide exceptional customer service and support for international clients in the UK and US.
- Handle inbound and outbound calls, addressing customer inquiries and resolving issues effectively.
- Assist in troubleshooting and providing solutions for technical problems related to voice services.
- Document and track customer interactions in the company database accurately and promptly.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
Skills and Qualifications
Excellent verbal and written communication skills in English.Strong problem-solving skills and the ability to think critically under pressure.Basic knowledge of voice support systems and customer service protocols.Proficiency in using computers and familiarity with CRM software.Ability to work in a fast-paced environment and manage multiple tasks efficiently.A customer-oriented mindset with a passion for helping others.Skills Required
Voice support, Customer Service, Technical Troubleshooting, crm software