D-365 F&O Techno-Functional Support Specialist

Squareroot Consulting Pvt Ltd.Bangalore

1 day ago

Job description

Role Purpose :

The Dynamics 365 Application Support Specialist is responsible to maintain, manage and Support Dynamics 365 Finance & Operations
The candidate must have strong experience working in a Global Enterprise environment as well as Supporting large scale MS Dynamics 365 F&O implementations.

Dynamics 365 Application Support Specialist is responsible for :

Collaborating with Functional Consultants, Service delivery teams and Stakeholders across the organization to ensure SLA is met and solutions are provided to meet end user needs

Advanced Functional Knowledge in SCM & Finance, whilst also able to provide hands on Support across several of the following D365 F&O modules :

Accounts Payable

Accounts Receivable

Cost Management

Credit and Collections

General Ledger

Human Resources (Organisational Hierarchies / Workflow Management)

Inventory Management

Warehouse Management (WMS)

Master planning

Organisation Administration

Retail and Commerce

Sales and Marketing

Procurement and Sourcing

System Administration

Print Management

Number sequences

Log, manage, and resolve customer incidents and requests in line with the defined SLAs

Assist Functional Consultants in various Business units with workflow configuration, testing and moving this to the live environment - AP, AR, Procurement and Sourcing, GL, HR.

Assist with Batch job Configuration and error resolution for certain Supply Chain and Finance functions - for example, Automatic release to the Warehouse, Post Packing slip and invoices etc.

Configure and customize fields, forms, workflows, security settings and roles within Dynamics 365 F&O

Assist with Functional testing for Code releases or after an environment upgrade

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

The Microsoft 365 Consultant should have :

An IT professional with 5-8 years' experience in ERP Support

4 years of strong Functional experience in D365 F&O - Primarily Supply Chain Management (SCM)

Excellent problem solving, troubleshooting, analytical, interpersonal & communication skills

Knowledge of PL / SQL and excel

Ability to solve complex problems in a fast-paced environment with focus on colleague satisfaction

Flexibility to work in shifts to meet business needs

Knowledge of ITIL is a plus

Key words :

Microsoft Dynamics Finance & Operations, or D365 F&O in SCM

D365 Support experience

An aptitude for creative problem-solving.

Ability to work independently under general supervision with direction given in terms of broadly stated objectives and desired outcomes.

Customer-focused with demonstrated ability to interact and effectively communicate with all levels of the organization.

Should have excellent written and oral communication skills

Ability to effectively prioritize and execute tasks in a Global and Dynamic environment

Results driven, works in a highly ethical and professional manner

Good team player with excellent coordination and interpersonal skills

(ref : hirist.tech)

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Support Specialist • Bangalore

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