Business Development - VFD Business

Purpose

Drive business growth in specific industry verticals / territories through business development activities, including cross selling and managing customer relationships and appropriate customer support thereby ensuring achievement of sales targets

Key Responsibilities

Responsibilities

• Provide inputs into formulation of a sales plan for the assigned vertical / territory in terms of identifying potential clients, highlighting customer requirements and forecasting market trends
• Monitor sales targets at the territory / vertical level on a Weekly basis, highlight deviations and initiate corrective action as required
• Ensure adherence to sales budget at the territory level
• Identify potential business opportunities from multiple channels and develop a pursuit plan
• Negotiate and finalize terms with clients in terms of product specifications, payment terms and timelines and obtain approval from the Reporting Manager
• Build and maintain relationships with customers in the territory to facilitate deep understanding of their needs and direct swift resolution of any customer queries
• Identify opportunities for integrated solutions i.e. orders involving Motors / Automation Products Systems to Reporting Managers
• Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department
• Liaise with the operations team at the center to ensure execution of orders in line with predefined timelines and criteria
• Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned departmenty
• Ensure collections from clients as per contractual agreement
• Ensure timely dispatch of the goods to the client's site as per the delivery schedule
• Ensure adherence to policies / processes to enhance response quality and minimize response time to customer queries and provide the support required by customers
• Lead establishment of service centers or identify partner agencies to provide quick after sales service to customers
• Provide technical support to customers on after-sales related issues
• Ensure all customer complaints are recorded and resolved within predefined timelines
• Ensure that all customer interaction activities are properly logged and updated in appropriate systems
• Ensure timely response to the customer on any queries / issues raised by them during finalization / execution / post execution sales
• Liaise with the network of distributors and dealers in the territory and escalate any significant issues to the superior
• Ensure effective management of all activities related to dealers such as stock booking, raising invoices, making payments etc.
• Keep abreast with developments in the territory and provide data to the marketing team on potential opportunities for expansion / diversification into new markets / geographies
• Ensure Require Details mentioned in Reports to have one to one discussion about future plan with Superiors