Senior Desktop Support Officer

Axiom Technologies is a Global-based entity with a history of providing managed IT solutions to global, medium- and large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site / on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• 5+ years of Experience in Level 2 / 3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
• Keep up with the Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)
• Support MS Teams issues including video, audio, performance
• Familiar with AppV applications, MS Store Apps, and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, and phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Good Knowledge on browser support and management of Chrome and Edge via GPO.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes :

In-depth knowledge of :

Basic knowledge of :

IT Qualifications

At least two of the following :

Experience in a similar role

What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to @.