Talent.com
This job offer is not available in your country.
Sr. Specialist - Performance Excellence

Sr. Specialist - Performance Excellence

ConfidentialChennai
17 days ago
Job description

Performance Management & Reporting Lead

Purpose & Overall Relevance for the Organization :

  • This role focuses on delivering ad-hoc and periodic operational reports, which play a key role in strategic planning and allow adidas (GBS) to gather, store, access, and analyze business data to inform decision-making.
  • Additionally, the role involves the supervision of a team that executes BI programs across markets in response to business needs.
  • The teams perform detailed data analysis, implement dashboards, and ensure decision support systems are in place that best serve the business in their decision-making, whilst adhering to Standards, policy, and legislation.
  • The role reports to the Performance Management and Reporting Delivery Leader.

Key Responsibilities :

  • Set targets for the direct reports and manage the performance & development of the team.
  • Lead a global team and create a motivational and supportive work environment in which employees are challenged, coached, trained, and provided with career opportunities.
  • Create an environment that drives the teams to execution excellence.
  • Enable fact-based decision-making when it comes to timing and changes in the GBS roadmap.
  • Lead the design and build of automated reporting and dashboards to track business performance metrics.
  • Lead the consolidated service performance review of all GBS Centers and processes globally.
  • In collaboration with Global Process Leads, develop measurement and reporting mechanisms for appropriate operational and financial metrics (KPIs, SLAs, etc.) to be tracked and measured.
  • In alignment with the Global Performance and Process Excellence standards, develop, implement, and evolve a strategic process performance and management framework to mature E2E process performance.
  • Key Relationships :

  • GBS Leadership team
  • Global Process Owners
  • Operations teams in centers
  • Global Delivery Excellence team
  • IT Platform Engineering team
  • GBS Transition Team
  • Knowledge, Skills, and Abilities :

  • Comprehensive understanding of the E2E processes operated by Global Business Services and their main metrics.
  • Strong data acumen and experience with reporting systems, able to model and analyze complex data sets.
  • Excellent collaboration skills, ability to influence without authority, and work effectively in a matrix organization.
  • Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills.
  • Experience with technology and ability to facilitate communication between business and technology teams.
  • Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
  • Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment.
  • Knowledge of the performance measurement function and practices
  • Excellent project management skills and experience
  • Ability to guide teams in a trustful and proficient manner.
  • Excellent English language proficiency
  • Requisite Education and Experience / Minimum Qualifications :

  • 6+ years of experience demonstrating progressive responsibility in roles focused on driving service excellence through the application of analytics.
  • The successful candidate will have experience in business-level reporting, complex data mining, and analysis as well as data visualization.
  • Preferably have implemented Performance Management System (e.g., Balanced Scorecard) in a large organization.
  • Preferably experience working in Agile / Product-led organization.
  • University degree or equivalent experience
  • COURAGE : Speak up when you see an opportunity; step up when you see a need.

    OWNERSHIP : Pick up the ball. Be proactive, take responsibility and follow-through.

    INNOVATION : Elevate to win. Be curious, test and learn new and better ways of doing things.

    TEAMPLAY : Win together. Work collaboratively and cultivate a shared mindset.

    INTEGRITY : Play by the rules. Hold yourself and others accountable to our company's standards.

    RESPECT : Value all players. Display empathy, be inclusive and show dignity to all.

    Skills Required

    Data Analysis, Dashboards, performance metrics, Project Management, Data Visualization, reporting systems

    Create a job alert for this search

    Performance Specialist • Chennai

    Related jobs
    • Promoted
    Performance Ads Specialist

    Performance Ads Specialist

    Invisible Originchennai, tamil nadu, in
    Ads Specialist – Invisible Origin.At Invisible Origin, we don’t just run ads.Every campaign is a dialogue with the right audience, at the right time, in the right way. We’re not looking for someone ...Show moreLast updated: 4 days ago
    • Promoted
    Senior Specialist, Paid Social & Performance

    Senior Specialist, Paid Social & Performance

    Justcogobal INChennai, IN
    You own the execution and support building the strategy for all paid social channels (Meta, Snapchat, TikTok, YouTube, Twitter). You perform in-depth / cross-functional analysis and make recommendat...Show moreLast updated: 22 days ago
    • Promoted
    Repurchase specialist

    Repurchase specialist

    DeloitteChennai, IN
    Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Delo...Show moreLast updated: 3 days ago
    • Promoted
    Officer - Administration

    Officer - Administration

    Johnson ElectricSriperumbudur, Tamil Nadu, India
    A proactive and detail-oriented Administration Officer with 5 years of experience in managing plant-level administrative operations, including canteen management, security supervision, employee tra...Show moreLast updated: 7 days ago
    • Promoted
    Sr. Executive - Service Excellence

    Sr. Executive - Service Excellence

    ConfidentialChennai
    Service excellence is an energetic team which is part of the Financial Shared Services (FSS) and will work with all the towers of the FSS and with onshore GPOs to drive continuous improvement.The c...Show moreLast updated: 19 days ago
    • Promoted
    Senior Performance Marketer

    Senior Performance Marketer

    SuperAGIChennai, IN
    SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intellige...Show moreLast updated: 19 days ago
    • Promoted
    Sales Operations Specialist

    Sales Operations Specialist

    KissflowChennai, Tamil Nadu, India
    We are looking for a strategic and execution-oriented individual with 3-5 years of experience owning the complete GTM operational engine - spanning systems, processes, reporting, and cross-function...Show moreLast updated: 30+ days ago
    • Promoted
    Proposal Specialist

    Proposal Specialist

    Infojini IncChennai, IN
    We are seeking a highly skilled.Solution-Based Proposal Writer.Sales, Pre-Sales, and Technical Teams to develop persuasive, client-centric proposals. The ideal candidate should have strong writing s...Show moreLast updated: 6 days ago
    • Promoted
    Performance Marketing Lead

    Performance Marketing Lead

    OLGA LLCChennai, IN
    We are seeking a Performance Marketing Lead who can transform paid media investments into sustainable business outcomes.This is a leadership role for someone who can balance big-picture strategy wi...Show moreLast updated: 15 days ago
    • Promoted
    Performance Marketing - Stellar

    Performance Marketing - Stellar

    PixisChennai, IN
    Pixis is a US based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decisionmaking seamlessly.Since its ince...Show moreLast updated: 25 days ago
    • Promoted
    Performance Marketer

    Performance Marketer

    Eyemodechennai, tamil nadu, in
    Eyemode isn’t just an eyewear brand — it’s a reflection of a person's identity.Rooted in design, driven by data, and powered by storytelling, we’re reshaping how people perceive eyewear.We cater to...Show moreLast updated: 25 days ago
    • Promoted
    Senior Specialist, Business Excellence

    Senior Specialist, Business Excellence

    ConfidentialChennai
    Business Excellence Team - Who We Are : .Partnering across the enterprise, Business Excellence is a team within the IT Enterprise Enablement division that focuses on organizational change management....Show moreLast updated: 30+ days ago
    • Promoted
    Senior Performance Analyst – Marketing & Growth

    Senior Performance Analyst – Marketing & Growth

    Technip Energies LLCChennai, IN
    To strengthen our growth marketing capabilities, we are looking for a highly experienced.As a Senior Performance Analyst, you will : . Lead end-to-end performance analysis across paid media channels (...Show moreLast updated: 15 days ago
    • Promoted
    Sr Specialist Innovation

    Sr Specialist Innovation

    ConfidentialChennai
    Purpose & Overall Relevance For The Organization.Global Business Services (GBS) designs, builds, and operates consistent end-to-end business solutions for adidas, delivering services in the areas o...Show moreLast updated: 17 days ago
    • Promoted
    Vendor Management Implementation Specialist

    Vendor Management Implementation Specialist

    Cube Hub Inc.Chennai, IN
    Job Title : VMS (Vendor Management Implementation Specialist)- (Coupa, Workday, SAP).Work hours : 8 hours per day – 1 : 30 pm to 10 : 30 pm with 1 hr. Coupa VMS (Vendor Management System).FUT, SIT, coord...Show moreLast updated: 3 days ago
    • Promoted
    Performance and Commercial Excellence Business Partner

    Performance and Commercial Excellence Business Partner

    Randstad EnterpriseChennai, IN
    Want to help us become the undisputed market leader shaping the talent landscape?.We are currently looking for a.Performance and Commercial Excellence Business Partners. Randstad Enterprise's global...Show moreLast updated: 18 days ago
    • Promoted
    Specialist Performance Excellence

    Specialist Performance Excellence

    ConfidentialChennai
    Purpose & Overall Relevance For The Organization.Global Business Services (GBS) designs, builds, and operates consistent end-to-end business solutions for adidas, delivering services in the areas o...Show moreLast updated: 17 days ago
    • Promoted
    Senior Financial Controller

    Senior Financial Controller

    FILTERCAT PRODUCTS PRIVATE LIMITEDSriperumbudur, Tamil Nadu, India
    We are seeking a highly skilled and strategic.This position will work closely with our Holding in Spain as a trusted financial partner, strengthening performance, ensuring compliance, and guiding s...Show moreLast updated: 3 days ago