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Sr. Executive - Service Excellence

ConfidentialChennai

19 days ago

Job description

Service excellence is an energetic team which is part of the Financial Shared Services (FSS) and will work with all the towers of the FSS and with onshore GPOs to drive continuous improvement.

The candidate will drive the automations with the Excel / VBA in the processes. The candidate will be supporting the Service Excellence team to drive the continuous improvement in the processes.

Core Duties / Responsibilities

The Executive Service Excellence (FSSC) will have these main areas of responsibilities :

Create monthly KPI for the Service Excellence and the entire FSSC.
Organise the training sessions for the teams.
Create the content on demand for the training.
Follow up with all the teams about reports and other details.
Action on the Feedback from various stakeholders / channels
PEX Reporting - Productivity commitment, Business impact delivery, Monthly management review
Drive on process improvements and strengthening controls across FSS
Collaborate with LPO s & GPO s and maintain good relationships with them
Ensure that all working practices follow the Equiniti standard policies and procedures, including health & safety and equal opportunities
Benchmarking analysis required to be done across FSS
Ability to understand the detail behind processes & system
Collaborate with the team and create Excel macro to cater their needs

Skills, Knowledge & Experience

Required Skills : (Mandatory)

VBA (advanced)

Strong in MS PowerPoint (Advanced)

Team player with good networking skills

Good analytical skill

Creative thinking

Fluent in English and strong communication skills

Workday Knowledge is added advantage

Desired Skills :

Basic Knowledge of Quality Management

Certification in Lean Six Sigma (YB) or (GB)

Excellent organizational, communication and planning skills

Adaptable with an ability to change direction and priorities if required

Ability to work well with people across the organisation

Continuously learns and improves from experience and shares this with others.

Involves and leverages knowledge of others in decision-making and problem-solving

EDUCATION / QUALIFICATIONS

Any bachelor s degree should possess strong accounting knowledge.

Master s degree in business administration is added advantage.

Overall work experience of 5 to 7 years in the relevant field.

Role : MIS Executive

Industry Type : Financial Services

Department : Finance & Accounting

Employment Type : Full Time, Permanent

Role Category : Finance

Education

UG : Any Graduate

PG : Any Postgraduate

Key Skills

Skills Required

Service Excellence, Business Administration, remediation , Networking, Analytical, Service Executive

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