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Specialist Performance Excellence

Specialist Performance Excellence

ConfidentialChennai
17 days ago
Job description

Purpose & Overall Relevance For The Organization

  • Global Business Services (GBS) designs, builds, and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement, and human resources.
  • This drives operating efficiency, better customer experience, company agility, and decision-making, and ensures a compliance and control environment.
  • This is enabled through consistent end-to-end processes, strong, globally consistent governance of solutions and services, state-of-the-art technology and tools, creativity, and continuous improvement.
  • This role focuses on delivering ad-hoc and periodic operational reports, which play a key role in strategic planning and allow adidas (GBS) to gather, store, access, and analyze business data to inform decision-making.
  • Additionally, the role involves the supervision of a team, that executes BI programs across markets, in response to business needs.
  • The teams perform detailed data analysis, implement dashboards, and ensure decision support systems are in place that best serve the business in their decision-making, whilst adhering to Standards, policy, and legislation.
  • The role reports to the Performance management and reporting delivery leader.

Key Responsibilities

  • Set targets for the direct reports and manage the performance & development of the team.
  • Lead a global team and create a motivational and supportive work environment in which employees are challenged, coached, trained, and provided with career opportunities.
  • Create an environment that drives the teams to execution excellence.
  • Enable fact-based decision-making when it comes to timing and changes in the GBS roadmap.
  • Leads design and build of automated reporting and dashboards to track business performance metrics.
  • Lead the consolidated service performance review of all GBS Centers and processes globally.
  • In collaboration with Global Process Leads, develop measurement and reporting mechanisms for appropriate operational and financial metrics (KPIs, SLAs, etc.) to be tracked and measured.
  • In alignment with the Global Performance and Process Excellence standards, develop, implement, and evolve a strategic process performance and management framework to mature E2E process performance.
  • Key Relationships

  • GBS Leadership team
  • Global Process Owners
  • Operations teams in centers
  • Global Delivery Excellence team
  • IT Platform Engineering team
  • GBS Transition Team
  • Knowledge, Skills, And Abilities

  • Comprehensive understanding of the E2E processes operated by Global Business Services and their main metrics.
  • Strong data acumen and experience with reporting systems, able to model and analyze complex data sets.
  • Excellent collaboration skills, ability to influence without authority, and work effectively in a matrix organization.
  • Focused on delivery of results through effective planning and solid organizational skills including attention to detail and multi-tasking skills.
  • Experience with technology and ability to facilitate communication between business and technology teams.
  • Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
  • Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment.
  • Knowledge of the performance measurement function and practices.
  • Excellent project management skills and experience.
  • Ability to guide teams in a trustful and proficient manner.
  • Excellent English language proficiency.
  • Requisite Education And Experience / Minimum Qualifications

  • 6+ years of experience demonstrating progressive responsibility in roles focused on driving service excellence through the application of analytics.
  • The successful candidate will have experience in business-level reporting, complex data mining, and analysis as well as data visualization.
  • Preferably have implemented Performance Management System (e.g., Balanced Scorecard) in a large organization.
  • Preferably experience working in Agile / Product lead organization.
  • University degree or equivalent experience.
  • adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace.
  • We do not tolerate the harassment or discrimination toward any of our applicants or employees.
  • We are an equal opportunity employer.
  • Skills Required

    Data Analysis, Project Management, business reporting, Performance Management, Data Visualization, reporting systems

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