Senior Systems Analyst

Position Responsibilities :

We are seeking a highly motivated and technically proficient Senior Business Systems Analyst to lead the administration and strategic evolution of OpenGov’s Atlassian ecosystem. This role focuses on delivering scalable systems solutions that enable operational efficiency, agility, and visibility across the company - including R&D, Go-To-Market (GTM), and General & Administrative (G&A) functions.

You will be the principal owner of our Atlassian stack : Jira Software, Work Management, Service Management, Insights Asset Management, Confluence, and related integrations - working closely with stakeholders across departments to translate business needs into intuitive workflows, improved data integrity, and actionable insights.

This is a high-impact role where you will bridge business process understanding with systems expertise, contributing directly to operations excellence, technology integration, and strategic initiatives across the organization.

A typical work week might comprise of :

Atlassian Systems Ownership (60%)

• Lead administration and governance for Jira, Confluence, OpsGenie, Statuspage, and Asset Management across R&D, GTM, and G&A teams
• Design and implement best-practice workflows, custom configurations, automation, and integrations to enhance collaboration, reporting, and team productivity
• Maintain system performance and quality standards across field configurations, schema design, custom fields, plugins, dashboards, and automation rules
• Provide tooling support and training across functions, and enable self-service reporting via dashboards, templates, and documentation
• Manage vendor relationships, licensing, upgrades, and security across the Atlassian toolset
• Ensure tooling aligns with Agile, GIST, ITIL, and SDLC practices across departments

40% Strategic Projects and Analysis

Additional Professional Development

Role Requirements

capable of interfacing with technical and non-technical audiences across departments